Community Supports Manager

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! SUMMARY The Community Supports Manager will oversee a team of housing case managers, coordinate, and supervise programs. WHERE YOU’LL WORK This position is hybrid. Work from home and go into the field as needed. Travel is required to meet with staff and members within designated areas or based on business needs. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm. WHAT YOU’LL DO Oversee CS staff schedules and duties, i.e., reviews data entry/documentations to ensure staff are properly documenting member encounters in a timely, concise manner Orients and educates new hires by meeting with them to explain their roles, the expectations in the assumed role(s), and how to abide with all policies, processes and procedures related to their role Routinely conducts huddles and one-on-one meetings with employees to communicate goals, process changes, and other work-related information Acts as first point-of-contact for complex members’ issues or concerns and directs the employee to the appropriate resources and follows up to ensure satisfactory resolution Monitors the performance of staff, identifies training needs, and implements a performance improvement plan, if necessary Addresses employee questions and processes staff requests in a timely manner Maintains knowledge of community services and resources available to employees and ensures staff follow established protocol around child/elder abuse, members experiencing pain, safety concerns and/or mental health concerns and ensures safety plans are in place or reports situations to own direct report leader Ensures that the CS staff researches, establishes, and maintains a list of available housing opportunities in their respective region Develops partnerships with local providers and becomes knowledgeable about local community resources including transitional housing, shelters, and permanent housing Ensures that the individualized housing plan assessments are up-to-date with DHCS requirements Monitors CS staff services and ensures that CS staff communicates the plan and housing opportunities to their members to ensure effective service and that any placements are consistent with the members overall care plan Monitors CS staff services to ensure members are being assisted with their housing search, including applying for apartments, negotiating with potential landlords, filling out rental applications, including understanding tenant rights and responsibilities Ensures CS staff practices high advocacy level through assisting member's with talking to their landlord by being mediators if there is a disagreement or concern, if needed Monitors CS staff follow-up meetings with their members after housing placements to assist with any issues that may arise Ensures that CS staff utilize the Homeless Management Information System (HMIS) to add members into housing portal Ensures CS staff assist their members in completing CES assessments. Whether completing it with them on HMIS or directing them to a CES Access point where they can get the assistance to complete the CES assessment Perform other duties and projects as assigned WHO YOU ARE Sensory Requirements Fluent in English (written and verbal) Ability to communicate clearly in-person, by phone, and electronically Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation Ability to identify problems and use logic and related information to develop and implement solutions Excellent organizational skills and attention to detail Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice Physical Activity Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment) Ability to climb stairs or navigate uneven terrain in community and home environments Ability to bend, reach, and conduct in-person visits in non-traditional environments Must be able to remain in a stationary position Must be able to move around the office and/or travel throughout community Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested Conduct field visits whenever needed to meet CS providers, support CS staff, or monitor the service provided by the Titanium CS staff Environmental Conditions Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions Ability to maintain professionalism and safety in diverse environments Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures Technology Use Frequent use of computers, keyboard, and handheld/mobile devices Ability to type for extended periods Competent with computers, email, virtual platforms, and Microsoft Office based programs WHAT YOU’LL NEED Associate degree in healthcare, social work, public health, physiology, or another related field Minimum 2+ years of relevant experience in social work, case management, working with unhoused and unsheltered individuals/families, and veteran programs Supervisory or managerial experience leading a team of direct reports Experience working with HMIS Experience in a social service setting with working knowledge of case management systems and planning techniques Current and valid driver’s license with a clean driving record Reliable transportation and proof of auto insurance Distraction-free home workspace with a secure internet connection NICE TO HAVES Bilingual in Spanish WHAT YOU’LL ENJOY Make an impact: an organization who cares about its employees, communities, and the future of healthcare Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself Growth: opportunities to develop and grow your career with us Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare Flexible Spending, Health Savings & Dependent Care Accounts Life/AD&D insurance funded 100% by Titanium Healthcare Supplemental Short-Term Disability Employee Assistance Programs Protect your pet(s) with Pet Insurance 401(k) plan EEO Statement At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce. Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.