Compliance Officer

Job description

12 Month Fixed Term Contract to cover Maternity Leave

Key Accountabilities

• Regulatory compliance administration - ensure compliance activities, attestations, declarations and governance records are completed accurately and within required ti

mescales.Compl

• iance monitoring - support the delivery of the Compliance Monitoring Plan through reviews, reporting and follow-up of actions.Gover
• nance and reporting - produce accurate management information and reports for governance committees and senior management.Due d
• iligence management - coordinate broker onboarding and annual due diligence processes, ensuring appropriate documentation is obtained, reviewed and monitored.Compl
• aints oversight - manage Financial Ombudsman Service (FOS) complaint administration, investigations, complaints inbox management, record keeping and outcome reviews.Polic
• y and procedural governance - maintain, review and develop policies and procedures to ensure they remain current and compliant with regulatory requirements.Regul
• atory support - support horizon scanning, sanctions compliance, conduct monitoring and wider regulatory initiatives across the business.Conti
• nuous improvement - identify opportunities to improve compliance processes, controls, reporting and governance arrangements.

Key Responsibilities

Regulatory Governance

• Coordinate annual compliance attestations.
• Coordinate Modern Slavery questionnaires and attestations.
• Manage Data Retention declarations.
• Maintain compliance registers and governance trackers.
• Support contract management activities including issuing TOBAs and contractual addendums.
• Upload executed agreements to SharePoint and monitor completion.
• Escalate outstanding contractual documentation where required.

Compliance Monitoring

• Conduct compliance monitoring reviews including sanctions monitoring and other assigned thematic reviews.
• Complete root cause analysis following monitoring activities and complaints.
• Record findings, actions and recommendations within Protecht.
• Follow up outstanding actions to ensure completion within agreed timescales.

Risk and Governance Support

• Maintain compliance-related agent risk register actions.
• Chase outstanding actions and updates from action owners.
• Record new actions arising from reports and governance meetings.
• Support production of governance reports including
• ARC reports and Consumer Duty reporting.

Due Diligence

• Coordinate broker due diligence onboarding processes.
• Issue due diligence application packs following instruction.
• Review submitted documentation for completeness.
• Chase outstanding information where required.
• Complete due diligence reports.
• Record and monitor resulting actions within Protecht.
• Maintain onboarding DD logs for audit trail purposes.

Complaints Oversight

• Manage allocated Financial Ombudsman Service complaint cases and complaints inbox for the team.
• Review complaint management information and identify emerging trends.
• Conduct root cause analysis on FOS complaints and provide feedback to third parties on lessons learnt.

Conduct and Regulatory Monitoring

• Monitor submission of Conduct Bordereaux.
• Chase outstanding submissions and escalations.
• Liaise with stakeholders regarding outstanding regulatory information.
• Maintain issue trackers relating to conduct monitoring activities.

Policies and Procedures

• Review and update existing policies in accordance with regulatory requirements and business changes.
• Coordinate policy review schedules.

Regulatory Support

• Undertake horizon scanning activities.
• Support sanctions queries and sanctions checking where required.

General Compliance Support

• Provide cover for shared compliance activities during periods of absence.
• Support ad hoc compliance projects and initiatives.
• Assist the Head of Compliance with additional regulatory and governance activities as required.

General

• Ensure that your own training is completed as required by the business.
• Ensure that action points allocated to you are completed within agreed deadlines.

Authority

• Maintain compliance records, trackers and governance documentation.
• Request compliance information and supporting evidence from stakeholders.
• Challenge incomplete or inaccurate information and escalate where appropriate.
• Produce compliance reports and management information.
• Recommend improvements to compliance processes and controls.
• Escalate regulatory concerns to the Head of Compliance where appropriate.

Qualifications

• Strong knowledge of insurance, financial services, and regulatory frameworks, including familiarity with FSC, FSCS, and FOS requirements.
• Experience in compliance management, risk assessment, policy development, and internal audit within an insurance or financial services environment.
• Excellent analytical, problem-solving, and attention-to-detail skills, with the ability to interpret complex regulations and translate them into practical processes.
• Clear written and verbal communication skills, including the ability to prepare reports, train staft, and collaborate with stakeholders at all levels.
• Proficiency with office and compliance-related software tools, and strong organisational skills for managing multiple projects and deadlines.
• Relevant professional qualifications or certifications in compliance, risk management, or insurance (e.g., ICA, CI) are highly beneficial.
• Prior experience in hybrid working environments and the ability to work both independently and as part of a multidisciplinary team.