Computer Field Analyst

Title: Computer Field Analyst Company Overview Glint Tech Solutions is a women-owned global staffing and IT recruiting firm connecting top technical talent with leading enterprise clients across the United States and Canada. Project Description Our client, a large enterprise organization, is seeking a Computer Field Analyst to provide essential face-to-face and remote technical assistance to internal employees across a wide range of hardware and software issues. This hybrid role is based in Oakland, CA and requires hands-on field support experience within a large enterprise network environment. The ideal candidate brings strong troubleshooting skills, a customer-first mindset, and the ability to collaborate across IT teams to ensure efficient and reliable IT operations. Key Responsibilities Provide comprehensive desktop and mobile device technical support to internal employees both onsite and remotely Troubleshoot and resolve complex hardware, software, and network connectivity issues Fulfill client service requests and assist with IT-related inquiries in a timely and professional manner Collaborate with other IT teams for escalated issues and system-wide events Contribute to knowledge base development and process improvement initiatives Mandatory Skills Minimum 1 year of IT computer field support experience Advanced desktop hardware troubleshooting skills Advanced proficiency in Microsoft Office 365 Intermediate network connectivity troubleshooting experience Intermediate mobile device support experience Advanced peripheral device support skills Strong customer service and communication abilities Experience supporting computing environments within a large enterprise network setting Nice-to-Have Skills Experience contributing to IT infrastructure projects Familiarity with ITSM or ticketing platforms such as ServiceNow or Jira Background in enterprise IT environments with distributed user bases