Congress Registration & Housing Manager

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers Congress Registration & Housing Manager Home based, Spain We’re looking for a highly organized and client-focused Congress Registration & Housing Manager to support the successful delivery of congresses by managing delegate registration, housing, and attendee communications. In this role, you will serve as the primary point of contact for delegates, oversee registration website management, coordinate housing and badge needs, and ensure a smooth attendee experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working across multiple projects, and is passionate about delivering exceptional service. What You’ll Do Delegate Management Secure congress registrations for attendees Manage rooming lists and attendee housing needs Handle day-to-day attendee inquiries with professionalism and care Ensure compliance requirements and guidelines are followed and properly documented when needed Serve as a key contact with associations and societies to maintain strong communication Provide data and documentation needed for reconciliation and client audit readiness Follow all required templates, tools, and internal processes consistently Manage multiple congresses at the same time while maintaining accuracy and service quality Partner closely with teammates to ensure alignment, transparency, and smooth execution Coordinate onsite responsibilities with logistics teams when needed Technology & Reporting Edit and customize registration websites in Cvent Import, update, and maintain attendee data accurately in Cvent Ensure all attendee and congress data remains current and error-free Meet internal and external reporting requirements accurately and on time Oversee final confirmation emails and other attendee communications Create and maintain shared drive folders for assigned congresses Client & Attendee Communication Communicate critical planning deadlines clearly and proactively Serve as the primary contact for logistical arrangements related to the congress Oversee attendee registration and housing questions, ensuring timely resolution Maintain the highest standards of quality, professionalism, and integrity in all communications and supplier interactions What You Bring You have: At least first experience in congress, convention planning, or event management Sound client management experience and attendee management experience (at least 3 years) Previous experience with participant registration for congresses Strong customer service skills Proficiency in Microsoft Office Ability to work effectively on a global team with strong cross-cultural awareness Strong organization and multitasking skills Excellent client service and communication abilities High attention to detail and accuracy Preferred Qualifications Pharmaceutical industry experience International attendee management experience Proficiency in Cvent preferred The annual gross salary range for candidates for the position of Congress Registration and Housing Manager is between 28.000€ and 33.000€. The actual pay depends on your skills, qualifications and experience. THE PERKS Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move. We’ve got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. #LI-MB1 #LI-EM1 #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite