Consultant Care Specialist

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States, with offices in Los Angeles, New York, New Jersey, Atlanta, and internationally in Mexico and India. We deliver innovative technology services and consulting across industries, empowering our clients to scale, transform, and lead in their markets.

We're looking for a detail-oriented and people-focused Consultant Care Specialist to join our team. This role is for someone who enjoys building relationships, managing multiple priorities, and serves as a trusted point of contact for consultants throughout their engagement lifecycle.
In this role, you will be responsible for supporting and maintaining strong relationships with our active consultants. You'll spend a significant amount of time on calls, follow-ups, and coordination, ensuring consultants feel supported, informed, and set up for success. You'll work closely with recruiting, delivery, payroll, and operations teams to keep everything running smoothly and proactively address issues before they escalate.

Core Skills and Experience

• Strong oral and written communication skills
• English proficiency with native-level Spanish
• Strong customer service background, ideally within call center or technical support environments
• Comfortable handling a high volume of calls and maintaining consistent consultant communication
• Previous experience in training roles or QA within call center environments is a plus
• Proven experience tracking cases, reporting, and providing visibility to internal stakeholders
• Detail-oriented with strong documentation and follow-up skills
• Resilient and able to manage difficult or sensitive situations professionally

Additional Desired Experience

• Basic knowledge of Mexican labor law
• Onboarding and offboarding experience
• Experience working with CRM and case management tools
• Experience collaborating with cross-functional stakeholders beyond support or operations
• Based in Guadalajara (GDL) or open to occasional travel to CDMX or GDL

What You'll Do

• Serve as the primary point of contact for assigned consultants, maintaining regular communication via phone, email, and messaging platforms
• Conduct Mexico and U.S. consultant orientations and ongoing check-ins to ensure satisfaction and engagement
• Support a high volume of consultants and high- to medium-priority accounts in a call-heavy environment
• Track consultant status, assignments, extensions, feedback, and key milestones with a high level of accuracy
• Coordinate onboarding, offboarding, and assignment changes in partnership with recruiting, delivery, payroll, and HR teams
• Develop and maintain case studies and documentation for assigned consultants
• Manage and resolve consultant inquiries related to assignments, time off, holidays, and general support needs
• Collaborate closely with Customer Success Managers to provide updates, manage changes, and support consultant-related issues
• Partner with Mexico HR to ensure alignment, timely responses, and effective follow-ups, while maintaining coordination with U.S.-based teams
• Support Consultant Care leadership with documentation, placement tracking, and candidate visibility
• Increase reporting output and overall visibility from the Consultant Care function
• Assist with audits, reporting, and internal tracking as required

What We're Looking For

• Professionals with an interest in people operations, staffing, customer success, HR, or account coordination, or individuals with extensive experience in high-volume, customer-facing support roles. The ideal candidate is comfortable being on the phone, managing multiple priorities, and serving as a consistent point of contact for consultants.
• Strong interpersonal skills and confidence building rapport over the phone
• Highly organized, detail-oriented, and comfortable managing multiple consultants simultaneously
• Strong written and verbal communication skills in English
• Comfortable working with spreadsheets, CRM systems, and tracking tools
• Proactive problem-solver who takes ownership and follows through on issues

STAND Out If You:

• Enjoy being a go-to support resource and building long-term relationship
• Are comfortable handling frequent calls throughout the da
• Thrive in structured, process-driven environment
• Prefer an individual contributor role over people management
• Excel at documentation, follow-up, and consistency
• Enjoy collaborating cross-functionally with HR, delivery, and operations teams

Why Join STAND 8?
You'll be joining a fast-growing, people-driven organization where consultant experience is a top priority. We'll train you on our systems, support your professional growth, and give you exposure to real-world staffing and delivery operations for enterprise clients across industries.
This role can serve as a strong foundation for growth into delivery management, people operations, account management, or recruiting leadership roles.

We Offer:

• Remote/hybrid work flexibility
• Benefits above the law
• Opportunities for training and professional development
• A fun, inclusive team culture with recognition programs
• Exposure to global operations and cross-department collaboration
• Opportunity to participate in international projects and conventions