Premier Executive Consultant (EVIP) - Remote
Primary function:
The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.
Major duties and responsibilities:
- Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
- Perform exemplary, high-touch service through:
- timely, proactive communication and caseload management;
- reduction of touch points between customer and suppliers;
- coordination between suppliers to avoid duplication of customer document submission;
- 24/7 accessibility;
- Assistance with completing customer’s needs assessment and required documentation;
- Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
- Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
- Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
- Conduct weekly updates with suppliers and support groups servicing assigned caseload
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all CARTUS systems.
- Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
- Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
- Provide data input for client customized reports
- Participate in special projects as needed, including client presentations, client/supplier training
Critical dimensions/selection criteria:
- Demonstrated ability to meet/exceed company service goals
- Clear and concise written and verbal communication skills
- Strategic thinker -strong judgment and decision making skills
- Interpersonal/Influencing skills
- Detail oriented; ability to multitask
- Innovative and resourceful
- Flexibility – this is a 24/7 role – further details will be discussed in interview
- Manage stress and pressure
- Ability to plan and organize
Qualifications/selection criteria:
- Minimum 3 years in relocation/mobility and Domestic Homesale experience required
- Bachelor degree preferred
- Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
- High level of accuracy and process orientation required
- Demonstrated ability to problem solve and manage multiple priorities required
- Strong communication, interpersonal and influencing skills required
- Proven excellent service history required
- Demonstrated leadership skills required
- This role is working with executives – experience working with high level executives preferred.