RELOCATION CONSULTANT 2 - REMOTE
PRIMARY FUNCTION:
The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Excellent service.
MAJOR DUTIES AND RESPONSIBILITIES:
- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
- Serve as an objective real estate subject matter expert and resource to internal and external customers
- Maintain working knowledge of corporate client policy in management of critical marketing information and events
KEY DIMENSIONS:
- Clear and concise written and verbal communication skills.
- Customer advocacy and superior customer service skills.
- Strategic thinker- strong judgment and decision-making skills.
- Interpersonal / Influencing skills
- Detail oriented; ability to multitask
- Ability to work in a team environment
- Cultural awareness
- Innovative and resourceful
- Computer Literacy
- Flexibility
- Manage stress & pressure
- Ability to plan and organize.
1. QUALIFICATIONS / SELECTION CRITERIA
- Two plus years prior relocation or real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in high call volume environment
- Influential verbal and written communication skills
- Strong organizational and analytical