Consultant, Recoveries

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As a Consultant Recoveries, you'll play an important role in supporting IAG's Recoveries business.

This is an engaging role where you'll support recoveries and help deliver positive outcomes for customers. You'll use your problem-solving skills, attention to detail, and ability to manage competing priorities to navigate complex situations and achieve the best possible results.

If you enjoy solving problems, negotiating outcomes, and working with a variety of stakeholders, this could be the perfect role for you. As this is a predominantly phone-based role, you'll be comfortable spending much of your day speaking with customers, suppliers, and other stakeholders, building strong relationships and working towards successful resolutions.

This role is predominantly home-based, offering the flexibility to work remotely for most of the time. To set you up for success, may be required to attend the office for an initial 4-week training period. Following successful completion of training, attendance in the office will be required once per month at a minimum for team collaboration and connection.

This is a 12-month max-term role based in Australia in any location IAG has an office.

What You'll Do

• Build strong relationships with external suppliers, providing guidance, support and issue resolution.
• Manage recoveries and all tasks in relation to this.
• Prioritise workloads effectively and collaborate with the team to achieve shared objectives
• Meet performance targets and identify opportunities to improve team and business outcomes
• Ensure compliance with regulatory requirements, risk frameworks, policies and procedures
• Drive continuous improvement initiatives that enhance customer, compliance and commercial result
  
  

What You'll Bring

• Experience in a customer-facing role; insurance industry experience is advantageous but not essential.
• Strong communication and relationship-building skills, with a confident and personable approach.
• Self-motivated team player who thrives in a fast-paced and evolving environment.
• Analytical mindset with strong numerical reasoning and commercial acumen.
• Solutions-focused, adaptable, and comfortable navigating change and ambiguity.
• A genuine sense of empathy and ability to support customers through challenging situations with care and professionalism
  
  

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply
  
  

Applications close: Friday 14 August 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on