Consultant Team Lead

Consulting Team Lead Collingwood, ON (Remote/Hybrid/In-Office) $120,000-160,000 per year Who We Are Owen & Associates is a people-first advisory firm specializing in employee benefits, retirement solutions, and plan administration. Our purpose is to take care of people—and we bring that to life through trusted guidance for organizations of all sizes, including some of the world’s most recognized technology companies. With over 30 years of success and a team of more than 50 employees across Canada, we continue to grow year after year—driven by our people, our expertise, and our collaborative culture. The Opportunity We’re looking for a strong people leader to step into our Consulting Team Lead role—guiding a team of Consultants and Analysts while translating strategy into consistent, high-quality client delivery. Reporting to the Director of Consulting Services, you will be a hands-on leader who supports team development and performance while building the structure and processes that keep work flowing efficiently. You’ll oversee team priorities, coordinate across internal stakeholders, and lead the resolution of client and internal escalations—ensuring every engagement reflects a consistent, high-quality consulting experience. In this role, you will play a key part in shaping team culture, strengthening client relationships, and driving operational excellence. Your leadership will help create an environment where people feel supported, informed, and empowered to deliver their best work every day. What You’ll Do Translate strategic priorities into clear day-to-day plans, processes, and accountability across the team Lead, coach, and develop a team of Consultants and Analysts, fostering a strong performance-driven and collaborative culture Own team workflow by prioritizing and assigning work, tracking deliverables, and removing barriers to ensure deadlines are met Build team capability by strengthening problem-solving, decision-making, and knowledge sharing Manage client and internal escalations, driving timely resolution with clear and effective communication Identify process gaps and implement practical improvements to tools, templates, and workflows Monitor service quality and consistency across client engagements, supporting risk management and compliance practices Maintain a small client portfolio to stay connected to the client experience and model best practices What You Bring Proven experience in a people leadership role, with a strong focus on coaching, accountability, and team development 5+ years of experience in Group Benefits and/or Group Retirement Strong judgment and confidence in managing priorities, making decisions, and navigating complex or time-sensitive situations Excellent communication skills, with the ability to provide clear direction and constructive feedback Experience managing escalations and driving appropriate, timely resolution Highly organized, with strong delegation skills and the ability to manage competing priorities Life License (LLQP) CEBS designation (completed or in progress) Proficiency with Microsoft 365 and experience working with CRM or workflow tools Why join Owen & Associates At Owen & Associates, we’re proud of the culture we’ve built—one that is collaborative, supportive, and focused on continuous growth. You can expect: A collaborative, team-first environment where knowledge is shared and success is collective A positive and professional workplace atmosphere that values respect, accountability, and strong relationships A community-driven culture with opportunities to participate in charitable initiatives and team events Ongoing learning and development opportunities to support your growth and long-term career progression Exposure to meaningful work and the opportunity to contribute to high-quality client outcomes We also offer a competitive total rewards package, including benefits, retirement savings programs, and programs that support employee well-being and ongoing professional development. For job-related education, we cover the cost and provide a completion bonus to recognize your achievement. This job posting is for an existing vacancy. Artificial Intelligence (AI) and job-related assessments may be used to assist in screening applications; all employment decisions involve human review. Learn more at: https://owenandassoc.com Equal Opportunity & Accessibility Owen & Associates is committed to an inclusive and accessible workplace. We welcome applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).