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RemoteHunter logo

Contact Center Agent - Graveyard Shift

RemoteHunter
Posted 15 hours ago
🇺🇸United States🏠Remote💰$17.3/hr📁Customer Support
Is this job info correct?

1. About Our Client: The organization operates within the legal services support sector, focusing on connecting individuals seeking legal assistance with appropriate legal solutions. It addresses the challenge of efficiently guiding consumers through the process of obtaining legal services by providing direct communication channels such as inbound and outbound calls, chat, and text, facilitating access to legal aid.



2. About the Opportunit
y: The Contact Center Agent - Graveyard Shift serves as the initial point of contact for individuals requiring legal help. This role is essential in delivering clear communication, understanding consumer needs, and directing them toward suitable legal resources. The position contributes to customer satisfaction and organizational effectiveness by managing inquiries and ensuring accurate information flow within a high-volume, goal-focused environment


.
3. Responsibiliti
e


  • s:
    Provide customer service through phone, chat, and text interactio
  • ns.Listen actively to identify consumer needs and guide them to appropriate legal solutio
  • ns.Address customer concerns with relevant solutions within time constrain
  • ts.Maintain professionalism and a customer-focused attitu
  • de.Accurately update customer recor
  • ds.Achieve or surpass performance goals related to response times and satisfacti
  • on.Manage time effectively to handle high call volumes without compromising quali
  • ty.Collaborate with team members to support contact center operatio


ns.
4. Requirem
e


  • nts:
    Experience in collections, customer service, inside sales, or telemarketing prefe
  • rred.Demonstrated success in meeting sales or conversion targets in customer-facing r
  • oles.Strong oral and written communication and customer service sk
  • ills.Self-motivated with ability to thrive in incentive-driven sett
  • ings.Skilled in problem-solving, multitasking, and prioritizing under time pres
  • sure.Ability to interact calmly and professionally with custo
  • mers.Reliable internet access and necessary computer equip
  • ment.Typing speed of at least 35 words per minute with accu
  • racy.Customer-oriented mindset and commitment to improve
  • ment.Availability for full-time work including at least one weekend
  • day.Fluency in Spa
  • nish.Availability for overnight (graveyard) shifts and daytime trai


ning.
5. Pay Range and Compensation P
a


  • ckage:
    Starting at $17.25 per hour plus potential bi-weekly b


onuses.
6. Benefits &am
p


  • ; Perks:
    Three weeks paid
  • time off.Twelve weeks of guaranteed paid parent
  • al leave.Comprehensive medical, dental, and vision insurance
  • coverage.401(k) retirement savi
  • ngs plan.Wellness initiatives and employee assistance
  • program.Rewards and recognition
  • programs.Career development oppor
  • tunities.Competitive compensation with bonus opportunities based on performance and con


versions.
7. Equal Opportunity
Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or nation


al origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career p


age or ATS.

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