Join Summit Credit Union as a Contact Center Member Relationship Specialist 1 - Part Time 30!
Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!
What You’ll Do:
Serve members with excellence
via phone and video—voice calls and video are your top priority!
Build trust and rapport
by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.
Solve problems creatively
and go above and beyond to exceed expectations.
Take ownership
of member situations, follow up as promised, and help us continually improve our service.
Work collaboratively
as part of a dynamic Contact Center team.
Adapt and respond
to changing situations and multiple priorities in a fast-paced work environment.
What You Bring:
A passion for service
and a knack for building relationships.
Experience in customer service, call centers, or financial environments
(minimum two years preferred).
Strong communication skills
—both written and verbal.
Ability to multitask and stay organized
in a busy setting.
Basic/intermediate Microsoft Office skills
and comfort with digital tools.
High school diploma or equivalent
required.
Preferred if you speak Spanish fluently
Why Summit?
Supportive, inclusive culture
—we’re people helping people!
Opportunities for growth, training, and development
Saturday hours required on a rotational basis
Comprehensive benefits package
, including:
Health, dental, and vision insurance
Retirement savings plan with employer match
Paid time off and holidays
Employee wellness programs
Tuition reimbursement
Career advancement opportunities
Ready to inspire, connect, and act? Apply today and help us make Summit Credit Union the best place for our members—and for you!
Required Statement Sections
Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc.).
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.