Contact Centre Service Advisor

We are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team. This role is a Fixed-Term Contract until September 2026. About the Role As a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers’ loyalty to Harrods. Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department. Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You You will have experience working in a contact centre or customer service environment. You will be passionate about customer service, having a friendly and welcoming manner, and show that you are able to confidently resolve issues or queries that customers raise with you. You will be a team player who takes initiative and strives to exceed customers’ expectations. You’ll also need to be self-motivated and organised, with strong listening and communication skills, adaptable to your audience. You’ll be a self-starter with the ability to handle multiple and varied tasks with an ‘anything is possible’ attitude. You’ll be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike. You’ll also be proficient with computers and CRM systems, and have experience with Microsoft Office, Word, Excel, PowerPoint. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including a company pension, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods Additional Information: Time Type: Fixed Term (Fixed Term) Department: Customer Service Contact Centre HMS (Own Bought) (Chris Wells (Inherited)) (inactive)