Content and Training Specialist, Clinical Indication

JOB SUMMARY The Clinical Content & Training Specialist supports Clinical Support teams by developing, curating, and managing educational and operational content. This role designs and delivers training, supports quality assurance initiatives, and collaborates across departments to optimize workflows and promote consistency in clinical support operations. This role is ideal for a board-certified genetic counselor with genetic testing laboratory leadership experience who is passionate about operational excellence, education, and process improvement; the scope may evolve as organizational needs change. KEY RESPONSIBILITIES • Curate, maintain, and update internal clinical reference materials, including SOPs, quick reference guides, and workflow documentation. • Develop educational and operational content to support onboarding and ongoing training of clinical team members. • Deliver virtual, hybrid, or in-person training sessions for clinical teams, including genetic counselors, genetic counselor assistants, and support staff. • Assess training effectiveness and identify opportunities for retraining, workflow reinforcement, or process improvement. • Collaborate with quality assurance teams to support audit readiness, documentation updates, and corrective or preventive actions. • Serve as a clinical stakeholder in cross-functional projects, including workflow optimization and system improvement initiatives. • Assist in managing clinical process improvements to enhance efficiency, reduce error rates, and support scalability. • Educate and support trainees, including new clinical team members. • Partner with laboratory and clinical teams to ensure training materials and workflow documentation reflect current operational standards. • Perform other duties as assigned to support team and organizational objectives and comply with all company policies, procedures, and applicable regulatory requirements. Perform other duties as assigned to support team and organizational objectives. • Comply with all company policies, procedures, and applicable regulatory requirements. QUALIFICATIONS Required • 8 to 10+ years of experience in a clinical genetic testing laboratory • Master of Science or Master of Arts in Genetic Counseling from an ACGC-accredited program or equivalent. • Board certified or board eligible in Genetic Counseling by ABMGG or ABGC. • Must be eligible to work in the United States without restrictions. • In-depth knowledge of clinical and laboratory genetics. • Excellent written and verbal communication skills, with the ability to simplify complex scientific concepts. • Superior organizational skills and attention to detail to support content accuracy and workflow documentation. • Ability to work independently and collaboratively across laboratory and clinical teams. • Understanding of regulatory and quality standards relevant to genetic testing laboratories, such as CLIA and CAP. • Proficiency with learning management systems, document management tools, and general computer applications. • Equivalent combination of education and experience may be considered. Preferred: • Experience developing or delivering clinical training content in a laboratory, healthcare, or operational setting. • Experience supporting quality assurance, audit readiness, documentation updates, or corrective and preventive actions. • Experience contributing to workflow improvement, process optimization, or cross-functional system enhancement initiatives. COMPETENCIES • Clinical Training: Develops and delivers clear, accurate, and engaging training for clinical support teams. • Content Management: Maintains organized, current, and user-friendly SOPs, quick reference guides, and workflow documentation. • Quality Mindset: Supports audit readiness, documentation quality, and consistent execution of clinical support workflows. • Cross-functional Collaboration: Partners effectively with clinical, laboratory, quality, and operational stakeholders. • Process Improvement: Identifies workflow gaps and supports scalable improvements that improve efficiency and reduce errors. PHYSICAL DEMANDS AND WORK ENVIRONMENT • Location: Remote • Physical demands: Frequently required to sit; frequently required to talk or hear; frequently required to use visual acuity for reading technical materials, reviewing documents, and working on a computer. • Work environment: Primarily office or remote work environment with collaboration across clinical, laboratory, quality, and operational teams. • Travel Requirements: Occasional travel or onsite attendance may be required for training, meetings, or operational needs. • Special conditions: Occasional exposure to laboratory environments or biohazard materials depending on operational needs. EEO STATEMENT Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.