Content Strategist, Knowledge Architecture

Overview About PowerSchoolAt PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families. Team Overview Our Product team leads the direction, coordination, output, quality, and enhancements to PowerSchool's product portfolio. This dynamic, multi-functional team ensures the effective rollout of new products across the platform, packages and positions products to appeal to consumers, and helps set the future direction and pace of innovation in our organization. As part of this mission, we are establishing a modern Knowledge Management organization to create a unified, AI-ready, single source of truth across our 40+ products. We are seeking a Content Strategist, Knowledge Architecture , to help define and implement the structural foundation of our product knowledge ecosystem. This role combines content strategy and hands-on knowledge architecture, ensuring that content is structured, reusable, discoverable, and optimized for both human and AI-driven experiences. Responsibilities Description This role builds the foundation of PowerSchool’s knowledge ecosystem. By defining how content is structured, connected, and scaled, the Content Strategist, Knowledge Architecture, enables consistent, reusable, and AI-ready knowledge across all products. Knowledge Architecture & Content Modeling Help define and maintain the product content model, including content types, fields, relationships, and reuse patterns Establish taxonomy and tagging frameworks to enable discoverability and targeted delivery Design content structures that support retrieval-augmented generation (RAG), including chunking, metadata, and semantic relationships Design scalable information architecture systems across products, personas, and delivery channels Define standards for modular, component-based content authoring and reuse Cross-Functional Collaboration Partner with Product, UX, Engineering, Support, and Accessibility teams to align content with product experiences and workflows Translate product and business requirements into structured content and architecture solutions Collaborate closely with Content Engineers to ensure proper implementation of content models and standards Act as a bridge between strategy, governance, and execution teams Qualifications Minimum Qualifications Bachelor’s degree or equivalent work experience 2+ years of experience in content strategy, information architecture, knowledge management, or related field Experience working in a SaaS or product-driven environment Proven ability to design and scale content across complex product ecosystems Travel occasionally, up to 10%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands Preferred Qualifications Experience with structured or component-based content systems (e.g., CCMS, knowledge bases) Familiarity with taxonomy, metadata, and content modeling framework Experience supporting content used in AI-driven or search-based experiences Knowledge of accessibility standards and inclusive content practice Compensation & Benefits Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts and Health Savings Accounts Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $85,400 - $106,800 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].