Contract Helpdesk / IT Systems Engineer

This is a contract, remote position, but we do have a preference for someone based in Austin, TX. For this opportunity, you will get the chance to work with a successful and scaling Healthcare organization and one of the most competent leaders we have worked with. We’re looking for a polished, service-minded IT Systems Engineer to work remotely but be available for occasional in-office support at the Austin HQ (if you are Austin-based), while delivering high-touch, high-reliability support across the business. You’ll be responsible for ensuring a seamless support experience across users, devices, AV systems, collaboration tools, and SaaS platforms. This hybrid role blends hands-on technical systems work (primarily Mac, Windows, and SaaS tools like Google Workspace, Jamf, Okta, Zoom). They are a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. What You’ll Do Administer and support the user base on both Windows and Mac. Deliver phone support across the business, resolving hardware, software, and connectivity issues with professionalism and empathy. Set up, configure, and maintain employee laptops (primarily Windows but some Mac), ensuring compliance through tools like Jamf or similar MDM platforms. Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability. Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. What We’re Looking For 2+ years of commercial real-world experience in IT systems support ( Okta, JAMF, Google Workspace, Slack experience a bonus ) Experience in the Healthcare arena is required Strong experience in Windows and Mac environments Experience with Google Workspace, Zoom, and cloud-based collaboration tools. Hands-on experience supporting AV equipment and Zoom Room configurations. Impeccable customer service and communication skills—especially when working with senior leaders. Strong organizational and prioritization abilities; able to work independently with minimal supervision. Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). Strong and polite communication skills are a must. We can not sponsor for this role or work C2C. #ZR