Contract Manager

About Us At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact. As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme. Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals. Apply now to join Team Anchor and take the next step in your career. Job Description Job Role: Contracts Manager Working Hours: 40 hours per week, Monday to Friday - flexible to meet the needs of the business Salary: £32,000-£35,000 per annum + car allowance/company car Location: Hybrid/Field-Based - with regular travel to customer sites across the UK and attendance at meetings at our Chester Head Office. Reporting to: Operations Manager Overview A n exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing the delivery of security services across a portfolio of customer sites. This is a fantastic opportunity to join a growing organisation where you will play a key role in ensuring operational excellence, client satisfaction, compliance, and commercial performance across a diverse national portfolio. You will be responsible for leading Site Managers, Security Supervisors, and frontline security teams, ensuring all sites consistently deliver against contractual requirements, Key Performance Indicators (KPIs), and customer expectations. Reporting to the Operations Director, you will act as the primary operational contact for key clients, developing strong stakeholder relationships and driving continuous improvement across the portfolio. The successful candidate will be a highly organised operational leader with experience managing multi-site security contracts and a strong understanding of logistics, warehousing, distribution, and commercial environments. A full UK driving licence and willingness to travel nationally is essential. Main Responsibilities Provide operational leadership across a portfolio of customer sites. Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations. Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations. Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence. Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters. Lead KPI review meetings and provide detailed management information and performance reports. Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation. Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required. Support business continuity planning and ensure sites remain resilient to operational disruptions. Manage labour deployment, workforce planning, recruitment requirements, and absence management across the portfolio. Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR. Monitor contract performance, budgets, and labour costs to ensure efficient and commercially viable service delivery. Identify opportunities for continuous improvement, innovation, and added value for clients. Support contract mobilisation, variation requests, and business growth opportunities where required. Maintain accurate operational records, audit trails, risk assessments, and compliance documentation. Requirements Proven experience managing large, multi-site security contracts. Experience within logistics, warehousing, distribution, or industrial environments is desirable. Strong leadership skills with the ability to motivate, develop, and manage remote teams. Excellent client relationship management and stakeholder engagement experience. Strong commercial awareness with experience managing staffing budgets and contract performance. Excellent communication, organisational, and problem-solving skills. Experience managing service delivery against KPIs and contractual requirements. Good understanding of SIA regulations, Health & Safety legislation, risk management, and security compliance standards. Experience conducting audits, investigations, and operational reviews. Proficiency in Microsoft 365 applications including Outlook, Word, Excel, and PowerPoint. Experience using workforce management systems such as Timegate, Partner System, or similar platforms. Full UK driving licence and willingness to travel regularly to customer sites across the UK. SIA Frontline Licence desirable but not essential. Full 5-year checkable employment history. Right to work in the UK. Benefits Company car or car allowance Laptop and mobile phone 25 days holiday per annum plus 8 bank holidays Access to a range of nationally recognised courses via the Anchor Academy Auto Enrolment Pension Stream - access to pay as you earn it Cycle to Work Scheme Available Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund Reward and Recognition awards Career development opportunities within a growing national business What's Next? If you're an experienced Security Contract Manager who enjoys being out in the operation, working with customers and teams and taking ownership of delivery service, we'd love to hear from you. APPLY NOW and a member of our Recruitment Team will be in touch. Other companies may call this role: Security Contracts Manager, Regional Operations Manager, Account Manager, Security Operations Manager, Service Delivery Manager, Area Manager, Security Account Manager, Portfolio Manager, Regional Security Manager, Client Services Manager, Security Contract Operations Manager, Distribution Security Manager. Within commuting distance of: Northampton, Milton Keynes, Rugby, Coventry, Leicester, Birmingham, Tamworth, Daventry, Peterborough, Derby, Nottingham, Doncaster, Sheffield, Warrington, Manchester, Stoke-on-Trent and surrounding areas. Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.