Job Description
Regularly review the performance for the Satellite team
Foster collaboration between Atlanta teams and Satellite teams
Process & Performance Management/Initiatives Drive performance within the team by exceeding quality promises and KPI deliverables
Perform Gap analysis if we are away from the target and then assign correct responsibilities within the CS team
Present findings to stakeholders and leadership, translating data into actionable recommendations.
Identify inefficiencies and gaps in business processes through data analysis.
Identify and act upon performance bottlenecks, customer feedback, and offshoring & automation opportunities
Participate and support the global/regional projects related to Customer Service
Prepare reports and dashboards that provide insights into lead generation, customer engagement, and oveining needs and ensure all team and functional training requirements are recorded and fulfilled
Participate in cross-functional area meetings, discussing solutions for daily problems involving other teams
Supports the Customer Service team with issues and inquiries
Qualifications
Associates Degree in Logistics, Supply Chain Management, Business Analytics, Data Science, or a related field or 2=+ years of experience in data analysis, logistics, or supply chain performance management.
Ability to work independently to drive projects with minimal supervision
Excellent organizational skills and attention to detail
Strong statistical knowledge, reporting, use of macros, and KPI tracking skills
Strong analytical sills with expertise in SQL, Excel, Python, R, or other data tools
Excellent problem-solving, communication, and stake holder management skills
Ability to interpret complex datasets and present insights in a clear and actionable manner
Excellent problem-solving skills with a process-improvement mindset.
This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law.
Preferred
Experience in process automation using Alteryx, Power Automate, or similar tools.
Knowledge of Lean Six Sigman principles or process improvement methodologies
familiarity with data warehousing and ETL processes.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the incumbent is regularly required to sit, talk, and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times. This job description describes the minimum job requirements. This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position. Incumbents will be expected to follow additional instructions and perform other related duties as required.