Coordinator Customer Service

The Junior Customer Service Coordinator supports daily customer service operations by handling booking requests, customer enquiries, documentation, and shipment-related follow-up. The role works closely with customers, GSC, feeder operators, and internal teams to ensure smooth and timely shipment handling and customer service. Process booking requests, amendments, and generate timely booking confirmations with complete details. Handle customer enquiries and complaints, and provide appropriate support and follow-up. Coordinate with BKK office, GSC, feeder operators, and other relevant parties on shipment-related matters. Follow up on shipping instructions and required customer documentation. Support AMS/ACI self-filer verification and ensure compliance with Advance Manifest requirements. Coordinate manifest submission with feeder operators. Monitor detention/demurrage, overdue containers, and un-invoiced shipments, and follow up for timely invoicing. Support the release of Export/Import documents, including BL, SWB, and DO, and issue receipts where required. Maintain accurate records and provide timely updates to customers and internal stakeholders. Perform other customer service-related tasks as assigned. Diploma or Bachelor’s degree in Business Administration, Logistics, Shipping, or a related field. 1–2 years of experience in customer service, shipping, logistics, or a related field is preferred. Good communication and interpersonal skills. Basic understanding of Export/Import shipping processes and documentation. Ability to work effectively with customers and different internal/external stakeholders. Basic English communication skills. Proficient in MS Office applications. Willingness to learn and develop in the shipping and logistics industry.