Coordinator – Games Launch

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? Game launches involve more moving parts than most people realize. Certifications, configurations, assets, compliance sign-offs, and studio coordination all have to come together before a single game goes live. This role keeps all of that on track. You'll work across internal teams, external game studios, and regulatory requirements to support the release pipeline from submission through launch, making sure the right things are in place at the right time. Day to day, you will: Support the game release schedule across all active jurisdictions, keeping internal stakeholders aligned on timelines and blockers Work directly with internal and external game studios to coordinate submission, testing, and launch readiness Track and manage jurisdiction-specific compliance requirements, including supplier certifications, RTP documentation, and regulatory approvals Configure and validate game settings in back-office systems, catching and resolving discrepancies before they reach players Troubleshoot launch issues end to end, from configuration errors to third-party platform problems, escalating where needed Build and maintain compliance tracking tools and internal documentation to keep the certification registry current and auditable Use scripting and AI tooling to automate repetitive configuration, QA, and tracking tasks across the release workflow Serve as the primary operational point of contact between game studios, compliance, product, and customer support during active launches Identify process gaps in the release pipeline and drive improvements that reduce launch time and error rates What are we looking for? Experience managing a release pipeline, game catalog, or similar multi-stakeholder operational workflow Familiarity with regulatory and compliance concepts in online gaming across one or more jurisdictions Hands-on comfort with back-office configuration tools and structured data formats such as CSV and JSON Interest in applying Python, SQL, or AI tooling to automate compliance tracking and QA workflows Familiarity with Atlassian Jira and Confluence for scheduling, issue tracking, and documentation Strong attention to detail and the ability to manage multiple concurrent launches without dropping threads Excellent written communication skills for coordinating clearly with external studios and internal teams At least one year of gaming industry experience A process improvement mindset and the instinct to build tools and documentation that make the next launch easier than the last What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance A hybrid / remote working environment Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).