Correspondence Specialist II, Quality Relations

About the Role Nightingale College is looking for a Correspondence Specialist II to join our Quality Relations team — a role built for someone who takes real ownership of communication and turns high-volume inboxes into smooth, learner-first experiences. You'll be the voice behind timely, accurate, and professional responses to the learners, faculty, and stakeholders who count on Nightingale every day. This is a Level II role: you'll take full ownership of an assigned inbox, building on foundational correspondence skills to manage it independently while keeping quality and consistency front and center. What You'll Do Manage the full inbox for assigned functions, responding to inquiries within established service levels. Categorize, prioritize, and resolve learner inquiries, escalating when necessary. Draft, edit, and send professional communications to learners, faculty, and other stakeholders. Ensure consistent use of CRM, SIS, and communication tools for tracking and documentation. Identify patterns or recurring issues in inquiries and recommend process improvements. Collaborate with peers and other departments to resolve complex or multi-step issues. Support overflow and shared inbox operations as needed. Assist in pre- and post-semester projects related to learner communications. What You Bring Minimum Qualifications Associate degree required (bachelor's preferred), or equivalent experience 1–2 years of experience in learner support, customer service, or operations Strong written communication skills you can point to with confidence Ability to multitask in a high-volume environment without sacrificing accuracy or professionalism Preferred Qualifications Bachelor's degree Experience using CRM or ticketing systems Why Nightingale Nightingale isn't just a workplace — it's a high-impact community, and every inbox reply you send is a chance to show a learner they matter. If you thrive on solving problems, love clear and thoughtful writing, and want your day-to-day work to genuinely move people forward, we'd love to hear from you. Budgeted Hiring Range $31.50 — $34.50 USD All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations. Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer. Our Mission (not just words on the wall, we live it, love it, and daily contribute to it) : With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there. The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us! Employment is contingent upon successful completion of a background check and drug screen.