Description
Role description:
Drive OAT Tour Products in South Korea to meet Excellence Goals
Report to: VP Regional General Manager East & North Asia
What we offer:
Competitive salary package
Vacation 15 days
Incentive Bonus
based on targeted results.
Personal and Professional Growth –
Available on request
Milestone Bonus + Travel certificate
for every next 5
th
anniversary of employment at GCC
Associate Deals
– WORLDWIDE GC Tour packages available to associates @ discounted price.
Referral Bonus
Full training program
onsite
Unique Corporate Culture
Working as part of an international team (exposure to colleagues in worldwide offices).
Great opportunity to learn about all aspects of travel business and streamline your career.
Position Requirements and Qualifications:
Audit products with GCC Brand Guidelines and develop product change proposals to bring into guidelines and achieve regional excellence goals.
Review all Travelers Surveys and Web Forum comments, Product Scorecards, End of Trip Reports to develop Quality Action Plans and/or Product Change Proposals to achieve regional excellence goals.
Drive the growth of each individual member in the organization.
Drive the achievement of Excellence goals of all products in South Korea via day-to-day operations.
Work together with Asia buyers and operation team, to create, build, and maintain strong, long-term relationships with vendors, drive resolutions of operational/vendor issues to ensure excellent quality of vendors.
Ride along tours to meet Travelers, tour guides and vendors onsite to collect live feedback, raise and resolve Hot Issues and drive implementation of product changes and Quality driven actions.
Develop and lead hiring plan to hire Tour Guides based on their culture fit with our company values (skills and experiences are second).
Develop and lead training and coaching plans to train, coach tour guides via online meetings and in person meetings to drive their consistent performance.
Ride along with Tour Guides while on tour to support their performance.
Drive Tour Assignment based on Tour Guides performance and company needs.
Offer 24/7 emergency support for all Tour Guides.
Create and distribute Monthly Newsletter to Tour Guides.
Manage all administrative duties.
Be responsible for the excellent quality of day-to-day operations of all products in South Korea.
Maintain/identify/develop “Grand Circle Foundation” and “Day in The Life” sites, drive grant proposals and implementation in partnership with site leaders.
Closely monitor the quality of the vendors and provide alternatives to Buyer/RGM.
Own the regional budget for hiring/training on yearly basis.
Qualifications:
South Korean nationality, excellent English verbal and written communication
.
Minimum 5 years of experiences in international travel trade.
Strong leadership, communication, interpersonal skill, people management, risk management, and change management.
Result-oriented, attention to details, and quality focus.