Creative Operations Lead (Web Design & SEO)
Location: Remote (LATAM Preferred) – US Hours Preferred
Employment Type: Full-Time Contractor
Salary: 3,000-4,000 USD per Month
Overview
N5 Marketing, is a fast-growing digital agency focused on two core service lines: high-quality web design and SEO services. As SEO becomes an increasingly strategic and profitable business unit, the company is looking for a highly capable Creative Operations Lead to optimize delivery, improve operational efficiency, and support scalable growth across both service lines.
This is a high-impact role for an operator who thrives in fast-paced, entrepreneurial environments and enjoys building systems, improving workflows, and solving operational challenges proactively.
The ideal candidate combines strong project and operations management capabilities with AI fluency, client-facing confidence, and a sharp eye for creative process improvement.
Primary Objective
To serve as the operational backbone of the business by managing workflows across Web Design and SEO operations, optimizing team efficiency and resource allocation, improving systems and tooling, and proactively solving operational bottlenecks as the business scales.
Key Responsibilities
1. Operations Management & Process Optimization
- Own day-to-day operational workflows across Web Design and SEO teams.
- Identify inefficiencies, bottlenecks, and operational gaps, and proactively implement solutions.
- Improve cross-functional collaboration between delivery, sales, and leadership.
- Build scalable SOPs, workflows, and internal documentation.
2. Resource Allocation & Team Efficiency
- Define KPIs to evaluate team utilization, productivity, and delivery efficiency.
- Analyze and recommend staffing, workload balancing, and operational improvements to maximize profitability and output quality.
- Track project profitability and operational costs.
- Manage SaaS subscriptions, vendor relationships, and operational expenses.
- Manage invoicing processes and ensure invoices are sent on time.
- Follow up on accounts receivable and overdue payments.
3. Systems & Tech Stack Consolidation
- Audit and optimize the company’s operational tech stack, including tools such as:
- HubSpot
- Asana
- RingCentral
- Google Workspace
- Identify opportunities to streamline systems, reduce redundancies, and improve internal workflows.
- Leverage AI tools (including Claude and similar platforms) to automate operational tasks and improve team productivity.
4. Client Operations & Experience
- Support client onboarding, recurring check-ins, and operational communication when needed.
- Ensure smooth handoff between sales and delivery teams.
- Maintain high service quality and operational consistency across client accounts.
5. AI-Driven Operational Innovation
- Implement practical AI workflows to improve efficiency across operations.
- Support development of internal automation systems.
- Continuously identify opportunities to integrate AI into business operations.
6. Strategic Internal Projects
- Finalize and help launch internal operational initiatives, including:
- Client referral dashboard
- Process automation workflows
- Internal reporting systems
Ideal Candidate Profile
Experience
- 4+ years in Creative Operations, Creative Project Management, Agency Operations, Client Success, or similar operational roles (required).
- Experience working in digital agencies, marketing agencies, SEO businesses, or creative service businesses (required).
- Proven track record improving systems, workflows, and operational efficiency (required).
Technical & Operational Skills
- Strong operational and process-thinking mindset.
- Experience with project management and CRM tools such as Asana, HubSpot, Notion, or similar (required).
- Comfortable learning and managing multiple platforms.
- Strong AI literacy and hands-on experience using tools such as Claude, ChatGPT, or similar AI platforms for workflow improvement (required).
- Familiarity with SEO or digital marketing operations (required).
Client-Facing Skills
- Excellent English communication skills (written and verbal) (required).
- Experience in client relations, onboarding, account check-ins, or client success interactions (required).
Personal Attributes
- Highly proactive and solutions-oriented.
- Strong ownership mentality; does not wait for instructions to solve problems.
- Detail-oriented and highly organized.
- Comfortable operating in ambiguity and building systems from scratch.
- Hands-on learner with strong adaptability.
- Entrepreneurial mindset and bias toward execution.
Key Success Indicators
- Improved operational efficiency across Web Design and SEO delivery.
- Better resource allocation and team productivity.
- Reduced operational bottlenecks and smoother workflows.
- Successful implementation of AI-driven automations and systems improvements.
- Improved client operational experience and internal team alignment.
- Completion of strategic internal projects (referral dashboard, prospecting engine, systems consolidation).
Summary
This role is ideal for an ambitious operator who enjoys optimizing systems, improving team performance, and building operational infrastructure inside a growing agency environment.
You will work directly with leadership to help scale two growing service lines while driving operational excellence across the business.
This Role Is Not For You If...
- You wait to be told what to do instead of proactively identifying problems and proposing solutions.
- You prefer maintaining existing systems rather than improving and optimizing them.
- You are uncomfortable wearing multiple hats across operations, client experience, systems, and delivery.
- You need perfect clarity before taking action.
- You are not excited by AI, automation, and operational innovation.
Benefits & Perks
- Flexible Schedule. We care about output and ownership, not micromanagement or time tracking.
- Flexible Paid Time Off. Take time to rest and recharge, used responsibly and with team coordination.
- Remote-First Environment. Work from anywhere while collaborating with a globally distributed team.
- Founder Proximity & Mentorship. Work directly alongside the Founder and gain firsthand exposure to business strategy, decision-making, and agency growth.
- High Ownership Role. Significant autonomy to improve systems, shape operations, and make a visible impact on the business.
- Career Growth Opportunity. Join during a key growth phase and help build the operational foundation of a scaling agency.