Creative Project Manager

About us

Thumbnails Factory is a fast-growing creative agency specializing in YouTube thumbnails.

We currently work with approximately 45–50 active clients, produce around 350 thumbnails per month, and have a remote team of 6 designers.

We're looking for a highly organized Creative Project Manager to take ownership of our day-to-day production operations. This is not an administrative assistant role.

We're looking for someone who can manage a high volume of creative projects, make decisions independently, communicate with clients, keep designers accountable, and make sure nothing falls through the cracks.

What you'll own

You will be responsible for keeping our production operation running smoothly every day. This includes:

• Managing all active projects and keeping our project management system up to date.
• Creating and organizing new projects as client requests come in.
• Assigning projects to designers based on workload, deadlines, and priorities.
• Setting and managing internal deadlines.
• Monitoring designer workload and capacity.
• Following up with designers when projects are delayed or blocked.
• Reassigning work when necessary.
• Communicating with clients about timelines, revisions, missing information, and project status.
• Receiving client feedback and making sure it reaches the right designer.
• Identifying potential issues before they become problems.

What success looks like

You'll be successful in this role if:

• Projects don't get forgotten.
• Clients don't have to chase us for updates.
• Designers always know what they should be working on.
• Deadlines are actively managed.
• Workload is distributed intelligently across the team.
• Our project management system accurately reflects what's happening.
• Problems are identified before they become urgent.

Who we are looking for

You may be a strong fit if you:

• Have previous experience managing projects in a creative, marketing, content, video, design, or digital agency.
• Have managed multiple clients and creatives simultaneously.
• Are extremely organized and detail-oriented.
• Are comfortable working in a high-volume environment with many small projects moving at the same time.
• Take ownership instead of waiting for instructions.
• Can prioritize competing requests independently.
• Are comfortable holding creatives accountable to deadlines.
• Communicate clearly and professionally with clients.
• Have excellent written and spoken English.
• Can distinguish between something you should solve yourself and something that genuinely needs to be escalated.
• Are comfortable working with tools such as Slack, Airtable, ClickUp, Asana, Monday, Notion, or similar systems.
• Experience specifically with YouTube thumbnails is not required.

The type of person we do NOT want

This probably isn't a fit if you:

• Need approval for every small decision.
• Primarily think of project management as updating task statuses.
• Struggle to follow up assertively when someone misses a deadline.
• Prefer managing a small number of long-term projects rather than many fast-moving deliverables.
• Wait for someone else to notice problems.
• Get overwhelmed by multiple clients messaging at the same time.