Creative Services Project & Production Manager

Description Creative Services Project & Production Manager About Torchy's The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer. Today, Torchy's Tacos operates across the country, all with the determination to deliver on our "Damn Good" food promise. Here's What We Need The Creative Services Project & Production Manager role oversees the end-to-end process of creative production, with a strong focus on print and in restaurant materials. This role balances creative problem-solving with process discipline while managing timelines, resources, field tools, and agency partners to ensure flawless execution from concept through installation. What You'll Be Doing Project Management • You will lead creative services projects from initiation through completion, ensuring alignment with brand standards and business objectives. • You will build and manage detailed project timelines, budgets, and deliverables across multiple stakeholders. • You will serve as the central point of contact between internal teams, agencies, and vendors. Print & Production Management • You will oversee print production for all in-restaurant and marketing materials, ensuring quality, accuracy, and cost-effectiveness. • You will manage the production process from design handoff to vendor proofing, printing, shipping, and final installation. • You will troubleshoot production challenges and recommend innovative, efficient solutions. Agency, Vendor & Freelance Management • You will partner with creative agencies and print vendors to deliver on-time, high-quality outputs. • You will identify, hire, and manage freelance designers to support specialized design needs or increased project volume. • You will negotiate costs, manage contracts, and ensure external partners adhere to brand and quality standards. • You will evaluate partner performance and maintain strong working relationships. Field Support & Tools Management • You will manage the field-based creative request system, including project intake, routing requests to the appropriate designer, and acting as liaison between the designer and requestor to ensure clarity, quality, and timely delivery. • You will own the creative Ad Builder system used by Field Marketing teams: o You will identify and prioritize templates based on business needs. o You will oversee template creation in partnership with designers. o You will upload and maintain templates in the system and manage overall adoption, usage, and troubleshooting. Cross-Functional Collaboration • You will work closely with marketing, brand, culinary, and operations teams to ensure creative execution supports business needs. • You will align stakeholders on project goals, progress, and changes throughout the process. • You will manage feedback loops and approvals to keep projects moving forward. Additional Responsibilities • You will perform additional duties as assigned. How You'll Do It • Organization: You keep complex projects on track while juggling multiple timelines and priorities. • Communication: You translate between creative, operational, and business teams with clarity and accuracy. • Problem-Solving: You approach production and process challenges with innovative, efficient solutions. • Collaboration: You work effectively across teams, agencies, and vendors to achieve shared goals. • Attention to Detail: You ensure accuracy and quality at every stage of the creative production process. QUE-SO... Here's What We Need Minimum Qualifications • 4+ years of project management experience, preferably within creative services, marketing, or print production. • Strong knowledge of print production processes, materials, and installation. • Experience managing agencies, vendors, and freelance resources, with proven success in negotiation and partnership. • Proficiency in project management tools (e.g., Asana/Basecamp, Canva, digital asset libraries like Bynder, Monday.com, Smartsheet, or similar). Preferred Qualifications • Experience in restaurant, retail, or consumer-facing environments. • Familiarity with environmental graphics, in-store marketing, or signage production. • Experience with creative request and template systems (e.g., Lytho, Templafy, Brandfolder, or custom-built tools). Location: Austin, TX Hybrid