Credit Advisor

Please note: this vacancy will close once 200 applications have been received. We encourage you to apply as soon as possible. As a Credit Advisor within the Credit Management team in HarperCollins Publishers' Supply Chain Division, you will play a vital role in supporting a strong financial performance across our customer accounts. Working in a fast-paced, collaborative environment, you will partner with customers and internal teams to assess credit risk, manage accounts, resolve payment queries, and help maintain positive commercial relationships that support our publishing operations. This is an exciting opportunity to join a global publisher where your work has a direct impact on the success of our supply chain and customer experience. We are looking forward to welcoming someone who is customer-focused, analytical, and proactive in their work approach. We are hiring for 3 x Credit Advisors. If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days. Key Responsibilities Dispute management Cash Allocation Returns Processing Client reporting Payment Reconciliations Cash Forecasting Account Amendments Daily Sox Controls Audit support Chasing Debt Management of Stopped Orders New Account set up Credit Card Reconciliations Updating Customer Portals Root Cause Analysis Skills, Knowledge & Expertise Excellent Organisational skills High level of accuracy and attention to detail A collaborative mindset with the ability to work effectively with key stakeholders A customer focused approach with excellent communication skills Good working knowledge of Microsoft Office, particularly Excel, with experience of ERP or finance systems. A collaborative team player who can also work independently and take ownership of their workload Strong negotiation skills to secure timely payments whilst maintaining customer relationships Ability to adapt to market conditions, and sound understanding of market conditions Resilience and professionalism whilst handling difficult conversations Proficiency in Microsoft Excel and experience using ERP or finance systems