Credit & Collections Officer

Credit & Collections Officer – Adelaide CBD Location: Adelaide CBD, SA Company: BGIS, Corporate Services Employment Type: Full-Time, Permanent, Hybrid (3 Days Office, 2 Days WFH) Salary: $70,000 - $80,000 + Superannuation 🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence. Purpose of the Role BGIS is seeking an experienced Credit & Collections Officer to support cash collection activities, improve aged debt outcomes, and maintain customer account accuracy across Australia and New Zealand. Reporting directly to the Finance Shared Services Manager, you will work collaboratively with internal stakeholders and customer accounts teams to support collections processes, resolve account queries, and contribute to strong financial outcomes. This newly created role reflects the continued growth of BGIS and provides an opportunity to join a supportive finance team at an exciting time. The ideal candidate will be organised, self-motivated, and comfortable working independently while maintaining strong working relationships with stakeholders across multiple locations. Key Responsibilities Review aged debtor reports and prioritise collection activities based on risk, value, and ageing. Follow up overdue accounts through statements, email correspondence, phone calls, and dunning processes. Maintain accurate collection records, payment commitments, dispute notes, and account updates. Assist with payment allocations, credits, adjustments, and account reconciliations. Investigate billing queries, disputed invoices, and payment issues while coordinating resolutions with internal stakeholders. Prepare collection summaries, debtor updates, and management reporting. Coordinate the distribution of customer statements and collection notices. Monitor collection workflows and support continuous improvement initiatives. Build positive working relationships with customer accounts payable teams and internal stakeholders across Australia and New Zealand. Contribute to accurate debtor reporting, cash forecasting, and account maintenance activities. Education, Experience & Skills Essential: Experience in accounts receivable, collections, credit control, customer accounts, or a similar finance administration role. Strong understanding of aged debt management, payment follow-up processes, and dispute resolution. Advanced proficiency in Microsoft Excel, Outlook, and Word. Experience using ERP, billing, receipting, or customer account management systems. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication skills. High attention to detail and commitment to maintaining accurate financial records. Ability to work autonomously while contributing positively to a collaborative team environment. Desirable: Experience in facilities management, property, construction, utilities, or service-based environments. Experience working with customers across Australia and New Zealand. Exposure to Power BI, Coupa, Manhattan, automated dunning tools, or accounts receivable workflow systems. Qualifications or studies in Business, Accounting, Finance, or a related discipline. Experience within a shared services or high-volume finance environment. Workplace Flexibility To support your growth, this position will initially be based in our Adelaide CBD office , conveniently located close to public transport. Following onboarding, you will enjoy a hybrid working arrangement of 3 days in the office and 2 days working from home , providing flexibility while maintaining strong team connections. Why Join BGIS? Key Benefits Include: ✔ Spot recognition vouchers and $2,000 employee referral bonus ✔ Access to Flare for discounts across retailers, energy, utilities & much more! ✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers ✔ AFR Best Places to Work 2024 & 2025 ✔ Winner of Inspiring Workplaces Award 2025 ✔ Career progression through secondments & internal mobility ✔ Health perks including EAP, wellness programs & flu vaccinations ✔ Recognised as a Top 101 Workplace for Women in 2026 by Work180 ✔ Finalist in the Equitable Workplace Awards conducted by Work180 BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities. How to Apply If you are a proactive, skilled, and engaging Credit & Collections professional looking to join a forward-thinking company, we would love to hear from you! BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds. Eligibility To be successful in the role, applicants must be an Australian Citizen or Australian Permanent Resident . Apply Now Be part of a workplace that values diversity, safety, sustainability, and continuous innovation. Explore more opportunities at https://apac.bgis.com