Credit Control Administrator

Role Overview

This is a remote credit control position responsible for an allocated portfolio of buildings, working closely with Property Managers, the Prime Accounts team and the company's appointed debt recovery partner. The role combines day-to-day arrears chasing and account reconciliation with a significant amount of leaseholder and tenant contact, so a calm, professional and tactful manner is essential. Accuracy matters: balances discussed with leaseholders and solicitors must be right first time.

Key Responsibilities

• Managing an allocated portfolio of buildings and monitoring service charge and ground rent arrears.
• Producing and issuing reminder letters in line with the company's arrears escalation process.
• Preparing and circulating aged debtor reports for Property Managers and client board meetings.
• Issuing account statements and responding to leaseholder queries on overdue balances.
• Allocating receipts, reconciling accounts and investigating unidentified payments.
• Arranging, documenting and monitoring payment plans, and escalating where terms are not met.
• Actioning recharges to tenant and leaseholder accounts, and raising purchase orders where required.
• Instructing and liaising with the company's appointed debt recovery agents.
• Confirming account balances for the pre-sale and conveyancing process.
• Managing the shared Credit Control mailbox and responding within agreed service levels.
• Working with Property Managers to resolve disputed charges.
• Escalating high-value, contentious or legally sensitive accounts to the Manager, Client Operations.
• Maintaining accurate records of all recovery activity across company systems.
• Providing cover for colleagues during annual leave.

Ideal Candidate

The role would suit someone who:

• Has previous credit control, accounts receivable or collections experience.
• Is confident and professional on the telephone and in writing, including in difficult conversations.
• Is highly organised and able to manage a large caseload without losing track of individual accounts.
• Has strong attention to detail and good numerical accuracy.
• Is comfortable working independently in a remote environment across time zones.
• Has good Outlook and Excel skills and learns new software quickly.
• Understands the importance of confidentiality and accurate record keeping.
• Is resilient, tactful and solutions-focused.

Training and Development

• Full training provided on company systems and the service charge arrears process.
• Ongoing support from the Prime Accounts team and Manager, Client Operations.
• Three-month probation period with structured review.
• Opportunity to progress towards a Credit Controller position as experience develops.

Package

• Remote working
• Monday to Friday, 10:00am–6:30pm SA time (9:00am–5:30pm UK time)
• One hour lunch break
• 25 days annual leave
• UK Bank Holidays apply; SA public holidays do not apply other than those that overlap
• One day birthday leave, over and above annual leave
• Company IT equipment provided
• R500 monthly internet allowance
• Medical Aid contribution after probation
• Salary: to be confirmed

Strengths of the Role

✅ Clearly defined portfolio with visible, measurable results

✅ Fully remote working arrangement

✅ Direct exposure to UK service charge accounting and the recovery process

✅ Close working relationship with Property Managers and Prime Accounts

✅ Scope to shape and improve the arrears escalation process