Credit Control Officer

KEEP CUSTOMER FINANCES ON TRACK, DRIVE SERVICE EXCELLENCE! Leverage your attention to detail and customer service skills to manage financial queries, support cash allocation and debt follow-ups, and ensure student financial matters are handled accurately and efficiently. Guide, Uplift, and Soar in a #GreatPlaceToWork Health & Security: HMO (up to 2 dependents) + Life Insurance Growth & Development: Training Programs & Learning Opportunities Work-Life Balance: 30 PTOs, Leave Conversion Family Support : Parental & Maternity Benefits Additional Perks : Transportation, Internet, Clothing, Laundry & Rice Allowances Hybrid Work Setup : Onsite for the first 4 months, then switch to a hybrid work after 3rd-month review: 4x WFH, 1x RTO Work Location: Bridgetowne, Quezon City Work Schedule: Monday to Friday | 4:00 PM to 1:00 AM (PH Time) HAVE WHAT IT TAKES TO BE OUR CREDIT CONTROL OFFICER? Bachelor's Degree in Accounting, Finance, or a related field. 2+ years of experience in an administrative or Credit Control role, preferably supporting accounting or finance operations. Proficient in Microsoft Office Suite and familiar with CRM and accounting systems. Strong attention to detail and accuracy, particularly when handling high-volume transactions and financial records. Good written and verbal communication skills, with the ability to provide clear and timely work updates. Strong organizational and time management skills, with the ability to manage priorities and meet deadlines in a fast-paced environment. Proactive, flexible, and able to work independently with minimal supervision. Ability to maintain accuracy, focus, and productivity while managing multiple tasks. DAY IN A LIFE OF A CREDIT CONTROL OFFICER (HYBRID WORK EDITION!) Customer Service & Ticket Management Monitor and respond to customer/student inquiries through Kayako within the required response time. Review, categorize, and assign tickets to the appropriate team members or Credit Controllers. Escalate complex or sensitive queries to the appropriate team for resolution. Credit Control & Debt Management Support Credit Controllers in following up on outstanding student balances and payment plans through email and Mail Merge. Monitor student payment compliance and apply account restrictions or blocks in accordance with established policies. Maintain accurate records of collection activities and payment arrangements. Financial Data Processing Accurately allocate incoming cash payments to student accounts and ensure transactions are properly recorded. Assist with processing withdrawn student accounts using the applicable liability calculator. Review financial information and resolve basic payment or account discrepancies as needed. Compliance & Data Management Handle student and financial information securely and ensure confidential data is only shared with authorized personnel. Follow established policies, procedures, and data protection requirements when processing customer and financial information. Maintain accurate and organized records to support audit and compliance requirements. GUS Education PH: Empowered by knowledge, guided by heart. A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into an opportunity for growth through collaboration, innovation, and operational excellence. Big careers start with big learning—and yours could start here. Ready to make your next move? Our 100% remote application process lets you connect with us from anywhere while exploring a career with global impact. Apply now! By submitting your application, you acknowledge and consent for GUS Education PH to collect, process, and store your personal information for recruitment and employment-related purposes. Your information will be used solely to assess your qualifications, communicate with you regarding your application, and facilitate the recruitment process. Personal data will be handled confidentially, accessed only by authorized personnel, and processed in accordance with the Company's Data Privacy Policy and applicable data privacy laws. Please note that all applications are routed through our Applicant Tracking System and are reviewed by our recruitment team. Due to the volume of applications we receive, processing times may vary, but every application is carefully considered.