Credit Controller

About the role The main purpose of this role is to oversee the credit management processes, ensuring efficient operations, preserving customer relations, and minimising financial risks. You will also work collaboratively across departments, fostering excellent communication and financial understanding within the company. Duties and responsibilities Credit Control Management Develop, implement and monitor credit control systems and policies. Maintain accurate records of customer payments and credit history. Review and refine the credit risk management framework. Stakeholder Collaboration Collaborate with internal departments to optimise credit control procedures and customer satisfaction. Act as the credit management liaison with external partners and clients, ensuring efficient communication and issue resolution. Financial Reporting & Analysis Prepare detailed financial reports related to credit performance and present findings to senior management. Conduct thorough analyses of debtors, identifying trends and areas for improvement. Detail all aged debt more than 120 giving explanations for all. Calculate on a monthly basis, the bad debt provision to be included within the accounts Risk Assessment & Mitigation Perform regular credit risk assessments to mitigate potential financial exposure. Implement strategies to enhance the collection of outstanding accounts while maintaining positive customer relationships. Customer Relationships: Build and maintain strong relationships with customers, addressing credit-related inquiries and resolving disputes. Collaborate with the sales team to understand customer needs and support business growth. Compliance: Ensure compliance with relevant regulations and company policies related to credit management. Stay updated on industry trends and best practices. Location and working hours: Full-time position (37.5 hours per week). Office location: Stuart House, Peterborough (PE1 5DD) Hybrid working - minimum of 2 days per week in office Required skills and attributes: Bachelor’s degree, or equivalent, in Finance, Accounting, Business Administration, or a related field. Previous experience in credit management or a related role, with a proven track record of managing credit risk and collections. Strong analytical skills with an ability to interpret financial data and trends. Excellent communication and interpersonal skills. Proficient in Microsoft Office, particularly Excel. Familiarity with Sage 200 or other financial management software. Benefits: Salary: £35,000 per annum. Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave. Pension Scheme: Employer pension contribution matched at 4%. Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges. Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here Social Events: Regular company social events, including an annual Summer Party and Christmas Party. This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement. About Insite Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 115 current employees, we are small but mighty, delivering more by working together. At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace. Our Values: Community Innovation Excellence Sustainability #LI-VF1