Credit Controller

As a leading global procurement service provider, GIS International is headquartered in Ghent with subsidiaries around the world close to its customers. GIS International has about 130 employees where values such as openness, respect, quality and diversity are central. GIS is a growth company with an international dimension and a multicultural workplace. The Credit Controller safeguards the company’s cash flow while maintaining strong client relationships. Operating at the intersection of finance and customer management, this role ensures timely payment collection without compromising trust. Reporting directly to the CEO, the Credit Controller is a transversal governance owner with three core mandates: building the AR framework, enforcing operational cadence, and driving escalations when needed. Key Responsibilities AR Portfolio Management Maintain a live, continuously updated tracker of all open and overdue invoices as the single source of truth. Segment invoices into non-contested and contested, ensuring clear ownership and follow-up. Drive coordination of collections for non-contested items and monitor resolution of disputes led by Program Managers, ensuring measurable outcomes. Engage directly with clients at highest escalation level (with CEO approval) on financial matters. Governance & Process Design and implement the full AR governance framework, including tracker, segmentation, escalation matrix, and routines. Lead weekly AR reviews, prepare monthly CEO reporting, and support quarterly governance reviews. Apply escalation rigorously and proactively, ensuring timely action and accountability across stakeholders. Profile Technical skills Confirmed experience in B2B Key Accounts AR management — minimum 3 to 5 years, with exposure to multi-country portfolios Ability to read and interpret aging reports and identify immediately what requires action versus what is on track Understanding of complex invoicing structures — multi-line, multi-currency, framework contracts Tracker and process discipline: builds and maintains a structured follow-up tool without it degrading after three weeks Familiarity with ERP or AR management tools in an industrial or services B2B context Leadership & behavioral skills Natural authority without hierarchical power: earns credibility through structure and rigour, not position Relational maturity: challenges senior PMs constructively without creating conflict; handles client escalation without damaging commercial relationships Autonomy: builds the process where none exists, does not wait for direction, makes the invisible visible Composure under pressure: contested dossiers involve financial tension and client relationship stakes — the CC stays factual and structured Clear, direct communication: translates a complex AR situation into a concrete status for the CEO or a PM — no ambiguity, no narrative, dates and actions Process owner posture: defines and enforces the governance, does not merely execute it Language Requirements English: Full professional proficiency (working language) French and/or Dutch: an asset given our Benelux base of operations Cultural fit Multicultural teamwork and clear communication in an international context Curious mindset towards problem solving and efficiency Energy and willingness to learn inside the industrial environment Ambassador of etiquette towards internal and external stakeholders Our offer We offer a diverse job in an international, multicultural environment with a competitive salary and extralegal benefits