Credit Evaluation Coordinator

The Cornell University Office of the University Registrar (OUR) implements and monitors many academic and administrative policies in coordination with academic units, departments, colleges, and schools to facilitate faculty teaching and student learning. The Office of the University Registrar acts as the steward of academic and student information. The Office of the Registrar champions the constant renewal of student information systems, adapts operations to changing academic needs, federal, state, and institution policies, and evaluates administrative processes for services improvements. The Opportunity The Credit Evaluation Coordinators will be responsible for providing quality control and daily processing of all student records related to transfer of credit. Implements process improvements and conducts daily processing of student-related activities to ensure compliance with Institution, DoD, Federal, and State regulations and must utilize independent judgment and decision-making throughout the evaluation process. Support Office of the University Registrar (OUR) analysis and implementation of quality improvement throughout various procedures. Conducts quality control on various student records tasks throughout the lifecycle of the student, from admission application process to graduation for all Cornell University programs. This professional will create and assist with the management and maintenance of Student Information System (SIS) and credit evaluation articulation modules and tables for internal users and external transfer institutions. Analyzes and assesses student academic and non-collegiate records to ensure accurate and compliant test and transfer credit evaluations. The primary responsibilities of the Credit Evaluation Coordinator include but are not limited to: Provide quality control and daily processing of all transfer and test credits via transcript OCR software and PeopleSoft. Assist with the implementation of process improvements. Serves as an administrator for transfer evaluation technology, including overseeing the official website for the system, providing training, and overseeing the approval of course equivalencies. Conducts research and analyses of course descriptions and transfer credit policies to evaluate and determine college transfer credit eligibility; update transfer credit articulation data. Communicate with faculty, academic departments, prospective and enrolled transfer students, and external institutions regarding transfer and test credit evaluation practices and policies. Assist in the development of communications related to transfer students including website information. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. What We Need For full consideration, applicants must include both a resume and cover letter with their application. Bachelor’s degree and up to 2 years of experience, or equivalent combination of education and experience, in higher education student and transfer services with an in-depth understanding of student records administration. Aptitude for problem-solving, attention to detail, communication, customer service, organization, adaptability, and ability to effectively work on a team or independently.A successful candidate should have a forward-thinking approach to problem solving. Working knowledge of a Student Information System, including but not limited to course, class, test/transfer articulation and enrollment modules. Ability to solicit, document and communicate business requirements, problems, issues, and solutions to technical and non-technical users. Familiarity with standard office software packages and reporting tools. Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. The individual must demonstrate: Willingness and ability to learn and quickly adapt to new technologies, business processes, and procedures. Strong commitment to delivering excellent customer service to students, faculty, staff, and other constituents. Exemplary leadership skills and ability to establish effective and productive working relationships. Effective reasoning, analytical, and communication skills. Ability to deliver high quality, accurate, and timely results. Ability to maintain a high degree of confidentiality. Demonstrate understanding and operate in compliance with federal, state and university data privacy and security regulations, policies, and best practices relating to the access and use of student records. If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t. Experience with project management tools. Experience using PeopleSoft Campus Solutions Student Information System. Experience in credit evaluation processes, such as researching and evaluating academic programs at domestic and international institutions. Knowledge of degree audit solutions such as Stellic or (PeopleSoft) Campus Solutions. Knowledge of curriculum management such as Modern Campus/Digital Architecture or CourseLeaf. Knowledge of platforms that support transfer and test credit work, such as PeopleSoft Transfer Credit Articulation, Transfer Evaluation System (TES), or Optical Character Recognition (OCR) technologies. Experience in data analysis and report development. Rewards and Benefits This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 3 days per week and on-campus 2 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell . Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell . Visa sponsorship is not available for this position. Cornell is an equal opportunity employer. For more information, visit hr.cornell.edu/eeo. University Job Title: Student Svc Assoc I Job Family: Student Services Level: E Pay Rate Type: Salary Pay Range: $65,447.00 - $75,632.00 Remote Option Availability: Hybrid Company: Endowed Contact Name: Lori Trask Contact Email: [email protected] Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator . Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement . To learn more about Cornell’s union wages, see Union Pay Rates . Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines : Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. 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