Crew Support Team Leader

Location: Workplace: Hybrid Type of contract: Permanent Working time: Full time Job ID: 139726 As the world's number one integrated tourism business, TUI Group is seeking a Crew Support Team Leader to join our airline operations. Within this pivotal role, you'll lead a dedicated team of experts responsible for the administrative operations of our Cabin Crew across Belgium, Morocco & The Netherlands. Working within our Customer, Cabin and Inflight Services function, you'll collaborate with stakeholders to drive efficiency and innovation while ensuring the smooth functioning of the Crew Support Specialist & Crew Support Coordinator team. This role can be based from either Zaventem, Belgium or Rijswijk, Netherlands. All positions based in the Netherlands are offered an initial 12-month fixed-term contract and will require a successful background security check (VVGB). The role will be published until 31st August 2026. ABOUT OUR OFFER Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more. Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment. A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions. Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams. Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. ABOUT THE JOB Team Leadership: Lead a team of specialists to enhance operational efficiency while promoting a positive work environment focused on training, development, and employee engagement. Performance Management: Oversee cabin crew performance through daily feedback, weekly trend analyses, and monthly KPI reports with actionable mitigation strategies. Communication & Data Excellence: Manage cabin crew communications, data sharing, and contract administration in line with company and collective agreements. Process Improvement: Drive continuous improvement by reviewing procedures, ensuring compliance, identifying cost-saving opportunities, and implementing innovative technologies. Support & Engagement: Act as first contact for cabin crew queries while coordinating events and initiatives that foster a strong sense of community. Working Arrangements: This role operates on a hybrid working basis in line with local working agreements. Regular travel will be required as part of your responsibilities to connect with teams and stakeholders across our various locations. ABOUT YOU You have strong leadership qualities with the ability to promote a positive change culture focused on colleague engagement. You're resilient and organised, able to manage changing priorities in a fast-paced operational environment while taking pride in your work. You're an excellent communicator with proven stakeholder management experience and strong analytical skills. You understand operational needs of cabin crew while balancing business priorities, with a strong interest in safety, commercial and operational processes. You're IT literate with good Microsoft Office skills and the ability to work effectively within a diverse remote team. You have advanced proficiency in English and Dutch, with previous cabin crew experience or aviation background being a valuable advantage. #LI-CP1 #LI-Hybrid #LI-CP1 #LI-Hybrid From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. Job Segment: Manager, Contract Manager, Business Process, Performance Management, Equity, Management, Legal, Human Resources, Finance