Critical Incident Manager - Tieto Banktech (m/f/d)

Join Our Operation Center! Tieto Banktech is a leading technology company with a strong Nordic heritage with global deliveries. We deliver Banking services, with market leading products. Based on our core values of openness, trust, and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive. Are you interested in playing a central role in ensuring secure and stable operations for financially and socially critical systems in Norway and abroad? We are seeking 2 skilled and motivated Critical Incident Managers to join our Operation Center in Oslo. In this role, you will serve as the central point of leadership during Critical Incidents—ensuring timely resolution, clear communication, and continuous improvement of our Incident management practices. Participation in an on-call duty rotation will be expected. Key Responsibilities Beyond day-to-day operation follow up, you will lead and coordinate critical Incident handling across Tieto Banktech Business Units and suppliers, to minimize customer and business impact. Lead taskforces with technical resources Provide timely, clear, and professional communication to internal stakeholders throughout the Critical Incident lifecycle Collaborate closely with internal and external stakeholders Produce and deliver operational reports. Ensure accurate documentation and reporting of Incident status, timelines, and outcomes. Conduct post-Incident reviews Qualifications Fluency in Norwegian and English, written and spoken Experience of Incident management and corrective action processes Proven ability to lead technical taskforces and coordinate cross-functional response teams under pressure. Actively challenge assumptions and inconsistencies in data and stakeholder statements; identifies discrepancies between reported data and actual performance using multiple data sources to validate conclusions. Strong analytical and problem-solving skills with exceptional attention to detail. Ability to remain calm, organized, and effective during critical Incidents. Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels. Strong organizational and time management skills with the ability to manage multiple Incidents simultaneously. Strong operational reporting skills Technical background and understanding of the Banking Industry is a plus Personal Qualities As a person, we believe you are a strong team player, have passion for business, and is a self-motivated and adaptable team player. Someone who is structured with strong multitasking skills, committed to continuous learning and development, sees curiosity as a contribution to good results, acts and demonstrates responsibility to organize your work and solve your tasks. Most importantly, be a passionate, initiative and solution-driven Critical Incident Manager who wants to make an impact. Someone with enthusiasm who doesn’t settle with “good enough”. Someone who always seeks solutions and sees the potential beyond expectations. Why join us? A meaningful job – You help safeguard essential services that people rely on daily for financial transactions. Opportunities for professional growth – you will build good competence across all Banktech Services Great supportive team that values curiosity, learning, and innovation Flexible hybrid work model Supportive environment Did we get you inspired? We are looking forward to your application! Apply today by submitting your CV or LinkedIn profile. Interviews are conducted on a rolling basis. For questions, contact Lisa Standal at [email protected] Background checks are conducted for all final candidates. Tieto does not accept calls from recruitment agencies. ​ We welcome applicants of all backgrounds and identities, embracing diversity, equity, and inclusion as drivers of innovation and success. At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)