CRM Configuration (Veeva/Salesforce – Life Sciences)

Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)

Location: Remote (EST time)

Duration: Long term

Overvi

ewThe Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft). This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standard

s.
Key Responsibilit

• iesLead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, ComplianceWire, and AgileL
• oftTranslate business requirements into scalable configuration solutions supporting commercial, field medical, MLR review, QA, and patient services workfl
• owsConfigure objects, workflows, validation rules, security models, and integrations within regulated environme
• ntsPartner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizat
• ionEnsure compliance with GxP, 21 CFR Part 11, and data governance standa
• rdsSupport release management, deployments, and environment coordination across dev/test/p
• rodPerform impact assessments and root cause analysis for production issues and system chan
• gesCollaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream report
• ingDevelop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ suppo
• rt)Mentor junior resources and contribute to best practices within managed services delivery mod

els
Required Qualificat

• ions6+ years of experience in life sciences systems configuration or CRM/platform administra
• tionHands-on expertise with Salesforce and/or Veeva (CRM, Vault, PromoMats, MedCo
• mms)Experience supporting regulated environments (GxP, validation, audit readin
• ess)Strong knowledge of configuration best practices (no/low-code) vs. customiza
• tionExperience with MLR processes and workflows, commercial operations, or patient services sys
• temsFamiliarity with integration patterns (APIs, middleware) and data f
• lowsProven ability to work in onshore/nearshore delivery models and client-facing environm

ents
Preferred Qualifica

• tionsSalesforce certifications (Admin, Advanced Admin, Platform App Builder) or Veeva certifica
• tionsExperience with Compliance Wire, Agile Loft, or similar QA/training plat
• formsExposure to data platforms (Snowflake, Databricks) and reporting tools (Power BI, Tab
• leau)Knowledge of Agile/Scrum delivery models and DevOps
• toolsPrior experience in a consulting or managed services

role
Key

• SkillsPlatform configuration & administ
• rationUnderstanding of the different stakeholders in a life science organization, and the ability to communicate with each in c
• ontextRequirements translation & solution
• designRegulatory compliance (GxP, 21 CFR Pa
• rt 11)Stakeholder enga
• gementRelease & change mana
• gementIssue troubleshooting & root cause an

alysis
Wor

• k ModelOnshore/Nearshore delivery with close alignment to US-based stake
• holdersParticipation in overlapping time zones (EST/CST pre
• ferred)Hybrid or remote depending on client eng

agement