Cryopreservation Coordinator

Description We have an exciting opportunity for a Cryopreservation Coordinator to join our team. We are seeking a self-driven and dependable individual who will be responsible for providing exceptional customer support through inbound calls and email correspondence, assisting with a full range of account-related inquiries, including payments, payment plans, insurance billing, tissue disposition, and tissue transportation. Hours: Monday - Friday 8:30 a.m. - 5 p.m. CST and this role is fully remote. Essential Responsibilities: Performing outbound patient communication to collect past due balances Take actions in order to encourage timely payments Review and batch patient accounts for collections Processing and posting payments Review and resolve accounts to ensure accurate data Provides customer service and follow through on patient account questions Initiate and collect patient consents Update account status records Assists with special projects as needed Other duties as assigned Education and/or Experience: High School Diploma or GED is required; college preferred Previous experience working in the clinical and financial areas of a fertility organization is highly preferred 1-3 years’ work experience in similar or related position or other healthcare office environment is preferred Why You'll Love Working Here – Our Amazing Benefits: Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable! Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs. Qualifications Skills Behaviors Preferred Dedicated : Devoted to a task or purpose with loyalty or integrity Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well