Custom Decoration Project Manager

Zwiesel Fortessa Americas LLC previously known as Fortessa Tableware Solutions, LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serveware selected by the top foodservice professionals worldwide and preferred for home entertaining. Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best! We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community. The Custom Decoration Project Manager leads the execution of Zwiesel Fortessa Americas’ custom decoration initiatives from concept through delivery. Managing concurrent projects, this role ensures timelines, deliverables, and approvals stay on track across cross-functional teams (Sales, Marketing, Product, Vendor Relations, Quality Control, Finance, Operations, Supply Planning) and external vendors. The Project Manager serves as a key connector—driving alignment, removing obstacles, and maintaining project momentum. Success requires exceptional attention to detail, strong project management skills, and proactive written and verbal communication. This role must identify potential risks early and recommend actionable solutions to keep initiatives on track. As a daily representative of Zwiesel Fortessa to manufacturers and suppliers, this role must consistently reflect the company’s professionalism, reliability, and core values. KEY RESPONSIBILITIES/DUTIES: The essential duties and responsibilities include, but are not limited to, the following: Project Management & Execution Manage assigned custom decoration projects from initial brief through purchase order (PO) placement and Top of Production (TOP) approval. Develop and maintain detailed timelines, ensuring critical milestones—samples, costing, reviews, and inspections—are met. Lead regular status meetings and milestone reviews to drive accountability. Proactively identify risks, escalate concerns, and present timely, practical solutions. Cross-Functional Coordination Act as the primary liaison across internal (Sales, Marketing, Product, Vendor Relations, Quality Control, Finance, Operations, Supply Planning) functions for active projects. Share decisions, updates, and action items clearly using the designated project management tools. Collaborate with Sales Leadereship to incorporate margin targets and pricing feedback early in development. Anticipate roadblocks and coordinate resolution across functions to protect launch success. Product Strategy Alignment Ensure all projects consistently meet established brand quality standards, reinforcing brand integrity, visual consistencey and overall customer experience. Provide status updates and contribute to cross-functional checkpoints, maintaining accurate documentation in required systems. Creative & Design Integration Coordinate review of samples and prototypes; document and route internal feedback. Address vendor feasibility challenges without compromising design integrity. Vendor & Product Data Coordination Maintain alignment with Supply Planning, Product Development leadership, and Vendor Compliance on sourcing priorities and new product activity. Serve as the internal advocate with vendors to align on what is within project scope, establish realistic production expectations, and clearly communicate timelines, capabilities, and trade-offs so customers understand impacts throughout the development process. Initiate and manage vendor projects focused on samples, and drawing specifications. Schedule and coordinate regular meetings with vendors to review project progress and address requirements. Communicate custom specifications to vendors, ensuring clarity and timely delivery of documentation. Track and secure timely approvals and receipt of samples from vendors to keep projects on schedule. Collaborate with Sales Leadership to validate costs and ensure profitability at each stage of the process. Support sourcing diversification and vendor transitions in alignment with company goals. Represent Zwiesel Fortessa professionally in all external communications. Systems & Product Data Management Create and manage part numbers, SKUs, and product data in ERP, PLM, and BI systems. Ensure all product information is accurate, complete, and updated to support launches and product lifecycle through its maturity. Organize and maintain physical samples, coordinate access and product reviews across internal teams. Time Management & Ownership Independently manage multiple projects in a fast-paced, deadline-driven environment. Prioritize competing demands with ownership, urgency, and strong follow-through. Maintain high standards of accuracy and responsiveness across all deliverables. Minimum Qualifications Bachelor’s degree required; preferred in Business, Product Development, or related field. 3–5 years of relevant experience in project or product management, ideally in consumer goods. Proven success managing cross-functional development projects from concept to launch. Strong organizational and project management skills with exceptional attention to detail. Clear, concise communicator across written, verbal, and visual formats. Technical & Tool Proficiency Proficient in Microsoft Office; experience with project management tools (e.g., Asana, Smartsheet). Familiarity with Adobe Creative Suite and technical drawings preferred. Comfortable using ERP, PLM, and BI systems for product and business data. Other Requirements Occasional domestic travel required. Ability to work beyond standard hours during peak project periods; reasonable accommodations apply. Ability to lift and handle product and packaging samples up to 40lbs as needed. Key Competencies & Behaviors Proactive, detail-oriented problem solver with strong follow-through. Collaborative team player with ability to manage across levels and functions. Customer- and brand-centric mindset with high personal ownership. Adaptable, self-motivated, and focused in a dynamic, evolving environment. Consistently demonstrates professionalism and integrity in all interactions. The anticipated salary range for this position is $60,000-75,000 annually. Actual compensation will be determined based on a variety of factors, including the scope and responsibilities of the role, as well as the candidate's experience, education, skills, and current market conditions. In addition to competitive base pay, eligible employees may receive quarterly bonus opportunities based on individual and company performance. Zwiesel Fortessa Americas LLC also offers a comprehensive benefits package, including medical, life, and disability insurance, a 401(k) retirement savings plan with company match, company-paid holidays, and paid time off (PTO). All your information will be kept confidential according to EEO guidelines. We look forward to hearing from you!