Custom Program Manager, High School Study Abroad

Position: Custom Programs Manager, High School Study Abroad Reports to: Associate Director, Custom Programs , High School Study Abroad Department: Global Navigator High School Study Abroad Location: US Remote Who we are: CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. Why work with us: You will change the world.  CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change! You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: Paid time off and Parental leave Gym Reimbursement Program Employee Assistance Program Short-term & Long-term Disability 6 floating Fridays (based on our eligibility rules) CIEE Study Abroad Program discounts 403(b) Retirement Plan with employer contribution Insurance Coverage (life, travel, medical, dental, and vision) Flexible Spending Accounts/Health Savings Account (medical and dependent) Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place. Who you are: You will work with top private and public high schools across the US to design and deliver study abroad experiences customized for their academic objectives and operational needs. Collaborating with our U.S. sales team members and staff around the world, you will own the process of turning a program idea into a written plan, closing the contract, and ensuring a smooth pre-departure experience and exceptional program delivery. Because High School Custom is a rapidly growing program line, you will need to be entrepreneurial, generating new business and delivering exceptional customer service to strengthen school relationships and meet sales goals. You will help schools understand the transformative impact of study abroad, develop their vision for school trips, and articulate how CIEE can help them achieve it. This role is a great fit for someone who can both think big picture and also deliver detail-oriented work amidst competing priorities, a relationship builder who also enjoys supporting strategic initiatives. What you’ll do : Territory Development: For your assigned regions of the U.S., work closely with sales managers to develop and implement a proactive strategy for growing Custom business. Hit ambitious goals for revenue generation and number of participants travelled. Relationship Management: Cultivate relationships with a diverse range of stakeholders, including school leadership, teachers, counselors, and nonprofits. Expand relationships with our existing partners and help new partners integrate study abroad into their school’s culture. Global Education Thought Partnership: By asking questions and getting to know their mission and values, become a thought partner to schools as they articulate or expand the role of global education in their curricular and co-curricular programs. Use your knowledge of K-12 education and experiential learning design to help schools discover ways to make global and experiential learning key components of their students’ high school experiences and ensure academic alignment. Program Development: Work directly with CIEE staff around the world to develop program proposals. Manage the process of finalizing the itinerary, syllabi, and outcomes to ensure everything meets the school’s requests. Set clear expectations with both schools and global staff, and make sure those expectations are clearly documented in program agreements. Close the sales of school trips in cooperation with sales managers. Operational Oversight: After programs are confirmed, support the school as they recruit students, book flights, and prepare for departure. Work with the finance team to invoice and receive payments in a timely manner, and with the sales operations and enrollment teams to guide chaperones and families through pre-departure paperwork and learning. Continuous Improvement: Debrief programs with schools and chaperones after they return home. Analize feedback survey data. Follow up on actionable items. Strategic Initiatives: Leveraging your background and areas of expertise, support marketing, communication, networking, training, and other strategic projects to support the program line’s continued growth. Reporting Excellence: Maintain accurate records of all sales activities and program statuses in our CRM system (e.g., Salesforce) and file management system in Microsoft Teams. What you’ll bring: The ideal candidate will possess: Minimum of 4 years of teaching, project/account management, sales, or other relevant experience, with a proven track record of building strong client relationships. Experience in international education or related K-12 industries. Experience working in or with secondary schools preferred. Experience living, studying, or working abroad or in an intercultural space. Experience designing or leading student travel programs preferred. Foundation in experiential education and place-based learning, with the ability to translate academic goals into program design. Excellent written and verbal communication skills. Understanding of budgets and price strategy. Proficient with Microsoft products, Salesforce, and other CRM tools. Willingness to be a flexible team player, with a passion for education and a belief in the power of global citizenship. Willingness to travel for several domestic trips and one international trip per year to attend conferences, visit schools in person, join team trainings and events, and host one educator site visit. Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture. CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.