Customer Advocate

Ready for a mission that truly matters? Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support. The Mission Position Details Job Type: Full-time, remote Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time) Training: Comprehensive 7-week orientation with full training and ongoing support Environment: 100% remote work opportunity Requirements Excellent active listening and problem-solving skills Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone A genuine passion for improving the lives of others Requirements High school diploma or equivalent (Bachelor's degree preferred) Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field Proficiency with various web-based platforms and tools Strong attention to detail and organizational skills Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote. Preferred Experience Experience in healthcare, insurance, social work, or mental health Familiarity with medical terminology and health benefit plans Proven success in remote customer facing role, especially in complex, high-volume environments Why you'll love working with DVS: Competitive compensation and comprehensive benefits Opportunities for professional growth and development A supportive, inclusive, veteran-owned organization committed to excellence and service If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you. Apply today and join DVS, where your mission meets your purpose. Position details: Start date: Monday, October 5, 2026. Apply as soon as possible to be considered! Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time). Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities. A pre-employment drug screening and criminal background check are required prior to employment.