Customer Care Advisor - Night Team - Full-Time

Location: Remote (UK or Ireland) Fixed Term: 21st September 2026 - 10th January 2027 Hours: Full-Time | 40 Hours within: Monday 10pm - 6.30am, Sunday 10pm - 6.30am Thursday 10pm - 6.30am, Sunday 10pm - 6.30am Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated, Customer Care Advisor to join our vibrant, remote team. About the Role Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. Key Responsibilities Provide fast, friendly, and effective support via phone, live chat, and email Help customers throughout their journey—from product queries to post-purchase care Collaborate with internal teams to provide timely resolutions Monitor and report customer trends to improve our service Take ownership of your personal development and contribute positively to the team Maintain strong performance aligned with KPIs and company values We would like to meet someone who is Fluent in English (spoken and written) Previous experience in a customer-facing role (retail, contact centre, hospitality etc.) Clear, confident communicator with excellent written skills Comfortable handling challenging conversations with empathy and professionalism Familiar with tools like Outlook, Word, Excel, and web browsers Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus Positive, energetic, and proactive with a “can-do” attitude Thrive in a fast-paced environment and enjoy working as part of a supportive team Benefits Competitive salary and benefits package Fully remote working 50% staff discount & 25% for family and friends