Customer Care Agent (Dutch speakers) | E-commerce - Remote in Greece

On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.

As a Dutch Customer Care Agent, you will be the primary point of contact for our client's Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Provide accurate information about our products, services, and policies
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary
• Process orders, returns, and exchanges according to company guidelines
• Maintain accurate customer records and handle sensitive data with confidentiality
  
  
  

Requirements

• Native or fluent in Dutch
• Proficient in English
• Previous experience in customer service is a plus
• Strong problem-solving skills
• High level of empathy, patience, and a customer-first attitude
• Flexibility to work shifts, including evenings & weekends
  
  
  

Benefits

• Competitive salary and benefits package
• Performance bonus
• Flexible working hours and the option for remote work all over Greece
• Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)
• Private medical insurance