Customer Care Agent with german

Company Description Nova Global Solutions supports companies across industrial and economic sectors in unleashing their potential, optimizing processes, and increasing efficiency while reducing costs. As a trusted partner across Europe, with a strong focus on the German-speaking region, the company helps businesses achieve sustainable growth and long-term value. Services range from back office operations to finance, payroll, and HR administration, tailored to the needs and maturity of each organization. Nova Global Solutions offers smart, flexible, and cost-effective solutions designed to support companies of all sizes throughout every stage of their evolution.

Role Description This is a full-time remote role for a Customer Care Agent with German language skills. The Customer Care Agent will handle inbound and outbound customer inquiries via phone, email, and chat, ensuring timely, accurate, and empathetic responses. Day-to-day tasks include resolving service and product-related issues, providing information and guidance, and escalating complex cases to the appropriate internal teams when needed. The role involves maintaining up-to-date records in customer systems, monitoring open cases, and following up to ensure high levels of customer satisfaction. The Customer Care Agent will collaborate with colleagues across departments, contribute to continuous improvement of customer support processes, and represent Nova Global Solutions in a professional and service-oriented manner.

Qualifications

• Strong Customer Service and Customer Support skills, with a focus on resolving inquiries efficiently and professionally.
• Ability to drive Customer Satisfaction through proactive problem-solving, empathy, and a service-oriented mindset.
• Excellent Communication and Interpersonal Skills, including clear written and verbal communication in both German and English.
• Previous experience in a customer-facing role, preferably in a remote or contact center environment.
• Comfort with using CRM tools, ticketing systems, and common office software.
• Reliable internet connection and ability to work independently in a remote setting while meeting performance targets.
• Strong organizational skills, attention to detail, and ability to manage multiple inquiries simultaneously.
• Relevant education or training in business, communications, or a related field is beneficial.