Customer Care Agent with Serbian and English

Req ID#: 395740 Job Description: About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Your Responsibilities: Respond to and resolve a wide variety of consumer queries by phone and e-mail within the stipulated timeframe and deliver an outstanding and memorable customer experience. Provide friendly and efficient customer service support; Advice and inform customers regarding clients' products and services; Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied; Maintain accuracy and security of customer information on the database; Proactively provide support and assistance to colleagues and work together as a team. The Candidate: Has excellent command of spoken and written Serbian - at least level C1, preferably native; Has good command of English language (level B2); Experience in a customer facing role is a plus; Can adapt quickly to changes in products, process and technology; Has proven track record of excellent attendance and time-keeping; Has good computer literacy. The Offer: Competitive remuneration scheme including monthly performance bonus; Social package including additional healthcare insurance, gift vouchers, social team activities; Opportunities for long-term professional career; Standard working hours - Monday-Friday, 2 days off; Entitlement to company internal training and development accordingly global standards; Training in our office in Sofia, work at home options available. The recruitment process is entirely REMOTE. We are looking forward to receiving your application! By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™ . Job Segment: Database, Customer Service, Technology