Customer Care Associate (Bilingual French/English)

Your Style, Your Career Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. Customer Care Associate (Bilingual French/English – REMOTE) Reporting to: Customer Care Leader Part-Time Permanent Harry Rosen Inc. Central Office 77 Bloor St. West Remote work environment Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. If you have a strong interest in retail, customer service, and fashion – this is an ideal role for you. Responsibilities: · Responding to incoming customer inquiries via telephone, e-mail, and live chat · Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries · Participating in fraud prevention · Sourcing products for order fulfillment and overseeing order delivery · Processing returns, refunds, and other adjustments · Liaising with Logistics teams to ensure timely order processing · Working with internal and external partners to ensure client needs are met · Fielding gift card inquiries and processing and shipping of gift cards · Maintaining accurate records of your work · Fulfilling other requests/special projects Schedule will be based on business needs, with a minimum of 14 hours and up to 24 hours per week. Must be available to work on weekends, at least one weekday and holidays Operating hours are: Sat -Sun 9:30am - 5:30pm & Monday - Friday 8:30am - 5:30pm The successful candidate will have the following background/experience: 1-2 years of experience in a strong client service role preferably in a high-end retail environment Excellent phone etiquette, communication, and relationship-building skills Excellent organization and time-management abilities 1-2 years of office administration experience is an asset Strong attention to detail Strong initiative and can-do attitude Ability to work effectively under pressure and act as a self-starter Bilingual (French) – verbal & written required What are the perks of the job? · Competitive pay program · Best in industry discounts and special purchase opportunities · A modern, digitally advanced workplace · A leader committed to supporting the achievement of your personal career goals · A culture that is rich and diverse fostered through an internal Inclusivity Council · An employer that values internal growth and promotion and is committed to succession planning for your future **Compensation for this role will be based on skills and experience, with a starting point of $22/hr. We thank you for your interest in this opportunity. Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.