Customer Care Executive (f/m/d)

Customer Care Executive (f/m/d) MEININGER Headquarters Milan Full-time Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels. MEININGER Hotels. Redefining hybrid hospitality. We run more than 35 hotels in Europe’s best cities—and counting! YOUR TASKS Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact Identify opportunities to maximise sales through up-selling and tailored recommendations for guests Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery Monitor recurring enquiries and provide feedback to management to support continuous improvement Support administrative tasks, reporting, and other ad-hoc activities when required YOUR PROFILE First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory Passion for delivering excellent customer service and creating positive guest experiences Strong communication skills, both written and verbal Comfortable working in a multi-channel contact environment (phone, email, chat, social media) Ability to stay calm, solution-oriented, and professional in challenging situations Strong organisational skills with high attention to detail and accuracy A proactive team player who enjoys collaborating and sharing knowledge Flexible and adaptable in a fast-paced environment Fluent in English and German (B1 level) are mandatory; additional languages are a plus Willingness to work in rotating shifts covering department opening hours WHAT MEININGER OFFERS Fair compensation package and tax-free surcharges Company Pension Scheme Extra vacation days for every year with MEININGER (up to 5 days extra) 2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program) MEININGER Staff Nights Program & discounts for friends and family Employee events and team activities: M-Days, winter party, team building events, company jubilees Growth and development opportunities as part of an internationally expanding organization A diverse, open working environment Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families Hybrid work, at least 2 days at the office Milan APPLICATION We are enthusiastic hosts as diverse as our guests. Feels like you? Please send us your CV. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity. STEP IN & EXPLORE our hotels here: MEININGER Hotels Contact person: Sandra Röske (Customer Care Manager) Remote Type: Hybrid