Customer Care Professional TAF Surge

Customer Care Professional TAF Surge Remote - Orlando, FL 32806; Lighthouse Works - Orlando, FL 32806 Apply Overview Position Type Seasonal Category Contact Center Apply Description Qualifications Education : High school diploma, GED, or equivalent required. Associate or Bachelor degree preferred. Comfort using basic computer systems and Microsoft applications Preferred Experience : Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields Call center or customer service experience preferred Demonstrated Knowledge and Skills: Required: Strong attention to detail Excellent communication and interpersonal skills Ability to remain calm and courteous, even with frustrated or confused callers Strong problem-solving abilities Typing 35+ WPM Preferred: Experience working in a face-to-face or contact center environment that is highly focused on customer experience. Bilingual (English/Spanish) helpful Physical Demands: Prolonged sitting and standing for extensive periods. Frequent computer, keyboard, telephone, and other office equipment operations. Requirements: Must pass Level II background check. Qualifications Required Education: - High school diploma or equivalent required. - Associate's degree in a related field preferred. Required Experience: - Minimum of 2 years experience in a customer service role. - Experience in handling high-volume calls and inquiries. - Proven track record of resolving customer issues effectively. Required Skills and Abilities: - Strong communication skills, both verbal and written. - Ability to multitask and manage time efficiently. - Proficiency in using customer service software and CRM systems. - Excellent problem-solving skills and attention to detail. - Ability to work independently and as part of a team.