Customer Care Representative

Customer Service Representative (full-time, mostly remote) ABOUT THE ROLE As Customer Care Representative, you'll interact with customers and teammates - MOSTLY from the comfort of your own home! Pest Czar’s Customer Care Representatives act as ambassadors for the brand, services, and company we represent - answering questions, providing solutions, managing tasks with high attention to detail. We are dedicated to offering a positive environment and providing excellent service to our customers. If you fit our purpose and values and can be coached, we want you! Our Purpose: Giving your property back to YOU Our Niche: To provide exceptional customer service and results in pest control Company Values: Reputation and Integrity Be Prepared Clearly Communicate Be Positive Be Safe REQUIREMENTS Duties: Provide the best customer service to residential and commercial customers in the Baltimore metro area Listen to and understand customer problems, requests and instructions Learn all Pest Czar services, explain services to customers and send agreements Set up customer appointments from start to finish Respond to inbound customer calls, emails, and chats as soon as possible Contact customers who are due for services, have pending agreements, or owe payments Clearly explain our services and billing to potential and existing customers Use customer service software, email, web phone systems, and different online platforms to communicate with customers Clearly communicate any instructions or notes on customer interactions Correctly set up customer accounts, subscriptions and billing preferences Ensure invoices and services are accurate and accounts are charged appropriately Route services in most efficient way Investigate and resolve discrepancies/issues in customer accounts Other projects may include helping marketing or sales efforts, creating or reviewing customer reports, etc. Check office mail and enter/deposit check payments Qualifications: 1-2 years customer service experience Advanced verbal and written communication skills Excellent time management and organizational skills Attention to detail and accuracy Ability to stay focused and responsive while completing a to-do list An upbeat and eager attitude A habit of meeting or exceeding goals Must be able to learn from remote video trainings, Zoom calls, phone calls, and occasional in person supervision as required Proficient with online tools like Zoom, Google Docs, Google Sheets, Podium, webphones Must meet Quality Pro standards. Background check and drug test required. Work from home requirements: You must be working at a computer and phone during your scheduled shift Your residence must be able to have low noise levels during your scheduled shift Reliable internet access Pest Czar can provide a company laptop, phone and headset Cannot have other distractions or obligations during your shift Use of company phone/headset Meet with co-workers for meetings or trainings occasionally, at least 4-5 times a year May also need to check office for mail/deliveries weekly Alternating A/B work schedule (with one hour unpaid lunch break on the 8-5 days): Week A: Mon-Fri 8-5 Week B: Mon-Thurs 8-5, Fri 8-12 and Sat 8-12. COMPENSATION AND BENEFITS Starting pay $19/hr and up, commensurate with experience The flexibility to work from home Vacation days, personal days, sick days Option to enroll in health care plan. Pest Czar pays 65% of your monthly premium Option to enroll in Simple Plan IRA retirement account Opportunities for growth, bonuses