Customer Care Representative (French) – Remote

Customer Care Representative (French) – Remote Start: October 2026 Contract: Freelance cooperation agreement | Remote: 100% Languages: French (Native) About TalentWorldGroup TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork. Position Overview We are currently hiring French-speaking Customer Care Representatives to support a E-commerce retail in France. In this role, you will handle email customer support for French-speaking customers, assisting with inquiries related to their orders, deliveries, returns, product advice, warranty and subscription requests. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience. Responsibilities Customer Support (Email) Handle customer support requests via email Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscription requests Provide clear, friendly, and professional written communication Resolve customer concerns efficiently Operations & Documentation Accurately document customer interactions Follow internal processes and guidelines Ensure high-quality service standards Profile Proficient French speaker(C2) Professional English speaker Previous customer support experience Strong written communication and problem-solving skills Comfortable working independently in a remote environment Schedule Weekend availability required Starting at 10–15 hours per week Scaling to 20 hours per week Possible additional hours depending on project needs Compensation & Training €11/hour Training duration: 6 hours Training is unpaid Training start date: October 1, 2026 Technical Requirements Stable wired internet connection (LAN required) Desktop or laptop (Windows 11 or macOS 14 minimum) Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space Wired USB headset Why Join TalentWorldGroup Fully remote, flexible setup Freelance cooperation agreement Long-term project potential Gamification program incentives Opportunity to work with international clients Structured onboarding and support