At 2degees, our mission is to Fight for Fair. Join an award-winning team delivering exceptional customer experiences in tech support.
CUSTOMER CARE SPECIALIST - Auckland!
Your role, your journey | Te Huarahi Whakatipu
As a Customer Care Specialist, you’ll be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot and resolve connectivity, equipment, and service issues while delivering an outstanding customer experience at every interaction. You’ll also be joining an award-winning team, recognised with multiple CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco
How you’ll show up | Tu mai Tu Rangatira
Respond to customer enquiries via phone, email, social, and chat regarding technical issues with internet, mobile, and related services
Troubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones)
Explain technical concepts in a clear, simple way
Keep accurate, up-to-date customer records using CRM systems and tools
Work collaboratively with your team and stay curious by building your product and technical knowledge
What you’ll get | Ngā rauemi Manaakitanga
Mobile phone plan and discounted broadband to keep you connected
Tailored training and ongoing coaching to support your career growth
Wellness support programs to help you thrive inside and outside of work
Health and wellbeing benefits including medical insurance, EAP support, and more
If successful, you’ll be joining us
10 August 2026
Applications close 15 June
but may close sooner, so don’t wait to apply!
Please note during the selection process we will use various methods to further assess your suitability for the role. These may include, online ability assessments, video questions, interviews and pre-employment checking.
We welcome applications from everyone, including people living with disabilities or who are neurodiverse. If you’d like any support or adjustments during the recruitment process, email us on [email protected]. We’re here to help you shine.
2degrees. It’s time for something different
2degrees, kua tae te wā kia eke panuku.