Customer Care Specialist - CEEU

Do you have an interest in electric mobility and are you known as someone who enjoys helping others? Then this could be the perfect role for you! The role Our Operations team in Germany is looking for a Customer Care Specialist to support our growing customer base. In this role, you will help customers with their questions, guide them through charging-related issues, and make sure they have the best possible experience with our EV charging stations. You will work closely with colleagues, service partners and external providers to solve cases efficiently and maintain a high level of customer satisfaction. Ideally, you will be based in our Berlin office, with the option to work hybrid. Your responsibilities You will be the first point of contact for customer care requests, mainly via our existing systems, and where needed through direct customer contact. You will support customers with technical questions and charging-related issues, coordinating with internal teams or external technicians when needed. You will provide administrative support for customer requests, complaints and follow-up actions. In addition to your core customer care tasks, you may also support the team in day-to-day operations, in collecting operational information and in assisting with tenders where possible. This is you You are a true team player: service-minded, flexible and always willing to lend a hand. You enjoy working with customers and know how to stay calm and structured, even when several requests come in at the same time. Experience in back-office support, customer care or a similar service-oriented role would be a strong advantage, but above all we are looking for someone with the right attitude and willingness to learn. What else is important: You enjoy working on several tasks at once and can quickly switch focus when priorities change. You have strong communication and organisational skills. You are fluent in German and English. You bring a proactive mindset and are eager to learn and grow in the role. What we offer A fast-growing, international and entrepreneurial work environment. A collaborative, flexible and mission-driven culture. A competitive compensation package between €40,000 and €50,000 gross per year. Strong growth opportunities within a rapidly expanding market. The opportunity to actively contribute to the energy transition and the future of mobility. Interested? Feel absolutely encouraged to apply, and we’ll be happy to talk to you soon!