Customer & Category Manager

Description Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe? At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine and Frollies, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe. Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our DGIC team across our offices and factories is raising the bar on all things ice cream. Our growth has been tremendous in the past few years – moving from being #2 manufacturer in market to being #1 in 2024. The brands have strong investments in marketing support, quality improvements and exciting line extensions and innovation. DGIC has also been recognized by retail partners as the top manufacturer partner, winning the #1 position in the prestigious Advantage Award in 2024. At DGIC, we don’t just hire for roles, we grow future business leaders. Here, everyone is encouraged to think like a general manager. That means owning your piece of the business, making bold decisions, and seeing the big picture. What makes us unique? You won’t just stay in your lane, you’ll get hands-on exposure to everything from Sales, Marketing and operations to Finance and Supply Chain. It’s like getting an MBA on the job (but with way more ice cream). If you’re curious, driven, and ready to learn a lot about a lot, this is the place to stretch your skills and fast-track your career. Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you! What to expect from Dreyer's At the heart of our culture are four core values that guide our actions and define how we work together. We Take Ownership by staying committed from start to finish, making thoughtful decisions, and focusing our efforts on initiatives that drive growth, efficiency, and sustainability. We Do What Is Right by prioritizing transparency, setting clear roles and responsibilities, and speaking up when something doesn’t align with our values. We Seek to Improve through continuous innovation, embracing feedback, and learning from both our successes and setbacks. And We Are Better Together by making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. These values are not just ideals—they are the behaviors we live by every day. Importantly – what does it mean for our Category talent? As part of our talented Marketing Team, you will see why we drive such strong business growth – it’s how we do our work. What you can expect: Ownership of your projects Fast decision making Access to the leadership team on a regular basis Deep understanding of what it takes to make our incredible ice cream Participation and involvement across brands and customers with you leading the way with ice cream category expertise Oh, and did we say free ice cream? Job Summary As a category manager at Froneri you will be the critical link between a company’s internal strategy and the retailer’s execution: Build trust and deepen partnership with our key retailers by providing best-in-class consumer insights, data analysis, and strategic positioning that come together to inform internal and external strategies to deliver growth and profitability Help drive customer category growth through brand agnostic focus on the category/segments and shopper dynamics – in other words, be consumer and category obsessed! Customer Category Strategy & Primary Responsibilities Ensure consumer insights, data analysis, and strategic positioning come together to deliver unbiased category insights and solutions that will grow the Ice Cream category Identify category trends, opportunities and threats, leading monthly/quarterly calls with customers to call out key performance indicators and future optimizations Drive 4 P strategies for our retailers, collaborating with cross-functional groups as sales and marketing and tailoring recommendations to specific customer needs Lead category strategy and approach in JBP, Top to Top, Category Review, and yearly planning meetings at respective accounts/channels Requirements and Minimum Education Level BS/BA Preferred Experience 5+ Years experience in customer facing, sales planning, or category management sales roles in CPG industry Seeking category experience working within a large scale retail environment Commercial experience, high developed collaboration and influencing skills, self-starter, results driven, entrepreneurial Experience in retail sales roles a plus Knowledge of customer best practices, market intelligence, category/channel/ shopper trends and shopper Insight into actionable ideas. History in data management (IRI, Nielsen, other data sources) and insight building. Proven ability to develop sound insights and strategies across multiple data points. The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $90,000 and $140,000 per year. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.